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Bonus & offers: Bonus Terms Platincasino?

Topic created on 08th Oct. 2019 | Page: 1 of 1 | Answers: 2 | Views: 1,621
achtspuren
Visitor

Bonus Terms Platincasino?

8th Oct. 2019, at 08:59 pm CEST#1
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Hello all,

wanted to know briefly the following:

Had won after a long break yesterday at Book of Dead in Platincasino the medium Jackpot (nothing big, 100€) with the indication: Money will be booked in the next 24 hours to your player account. This has subsequently also happened relatively quickly. Since I'm not actually playing at the moment as I said - I wanted to pay me the 100€ (had yesterday still deposited about 200 and lost) as damage limitation (difficult month, first affected by Thomas Cook, then have to book new trip - so September / early October ran extremely over budget😂, therefore currently happy about any peanut😂😂)

The 100€ jackpot win was paid out as Bonus money, is ok.

Have absolutely no experience with bonus money, have always rejected any bonus - because I just do not have any bock on these conditions and so.

I then played on 2€, wanted to convert the bonus quickly, was also clear - was then at 250 €

Wanted to withdraw the amount then, had to confirm the button (now convert to real money) and then my account balance was € 100

Just this initial 100€ jackpot win.

Now my question:

Did I do something wrong or do the other 150€ just disappear and are not even credited as bonus money?

Since I have as I said no idea about bonus and explicitly on this topic also found nothing, I thought I ask the experts here 😄







This post has been translated automatically

Popi2099
Amateur

Bonus Terms Platincasino?

8th Oct. 2019, at 11:13 pm CEST#2
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Hello you should have turned 1250x a 2€ so that you can then pay out everything that is left at the end 😀

This post has been translated automatically

ruhrpott
Expert

Bonus Terms Platincasino?

9th Oct. 2019, at 12:37 am CEST#3
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Hi,
that is absolutely correct.
This is also stated in their terms and conditions.
The Jackpot amount won is given as a bonus, which must be wagered once and can ultimately be paid out up to the original jackpot amount

This post has been translated automatically

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