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# Other Casinos #: DUX casino denies payout

Topic created on 04th May. 2021 | Page: 1 of 1 | Answers: 1 | Views: 1,728
Alina306

DUX casino denies payout

4th May. 2021, at 09:00 pm CEST#1
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Hello all. My husband and I won a good amount of money at DUX exactly one week ago. Since then, every day come several things that are supposedly still missing for verification. Partly also things that we have already sent 3 times. (ID card, bank card, selfie with ID and date, paysafe Deposit confirmation....) allegedly they also have a duplicate IP of us, another would have the same name... And and and and... The list is getting longer every day, what supposedly still needs to be checked and what is still missing. In the meantime, we feel as if they are just stalling us. The customer service with which we write for days, is a full catastrophe. Has anyone ever had the same problem and can tell me what we can do now??? I would really appreciate any help!

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chrispch

DUX casino denies payout

5th May. 2021, at 01:44 am CEST#2
1 Like

Liked this post: Avatar von Alina306 Alina306
Hello Alina306

i had a similar problem, but not directly at DUX Casino, but another casino of the N1 Interactive Group ...

after a win of 1700 euros, there were various problems with Verification, when even the verification via Live Chat failed, for inexplicable reasons, similar to yours .

Finally, if you see no more chance to clarify the problem, go to ASKGAMBLERS search there after a free registration the DUX Casino and there you can write a complaint, and ASKGAMBLERS clarifies it almost always positive . After just under 24 H the matter was settled. I was verified and have the 1700 euros then received. Lg

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