I have (had) an account with Gambola !
As long as there was no win, or the same has been maginal, there were no problems.
On Sunday, 14.02.2021 I won € 920,00 after some deposits via my credit card, so the problem started. My account was already verified, because there was already a payout of € 250,00 and € 100,00 !
Suddenly my account had to be verified again, which is actually unusual.
The casino requested documents (credit cards, ID, proof of address, etc.)
After I have sent since Sunday, 14.2.2021 these said documents a good 5 times !!, there is still no payout in favor of my credit card, it was in the meantime even my account - for security reasons - blocked !
Now it's to the point that no one from the chat more answers, not even the support !!!
If I do NOT get the win, I want at least the deposits back, because the procedure "smells of illegal action" !
Meanwhile you want to stop the operation in Austria from 16.March 2021.
What can I do to make the casino pay out the win ??
So according to the casino, the documents do not arrive or how ?
Gambola is advertised here get in touch with our dear Caro via a private message she can communicate with the casino better where the problem lies which is apparently necessary if no one responds to you more
Unfounded refusal to pay the winnings
Nobody has liked this post so far
As long as there was no win, or the same has been maginal, there were no problems.
On Sunday, 14.02.2021 I won € 920,00 after some deposits via my credit card, so the problem started. My account was already verified, because there was already a payout of € 250,00 and € 100,00 !
Suddenly my account had to be verified again, which is actually unusual.
The casino requested documents (credit cards, ID, proof of address, etc.)
After I have sent since Sunday, 14.2.2021 these said documents a good 5 times !!, there is still no payout in favor of my credit card, it was in the meantime even my account - for security reasons - blocked !
Now it's to the point that no one from the chat more answers, not even the support !!!
If I do NOT get the win, I want at least the deposits back, because the procedure "smells of illegal action" !
Meanwhile you want to stop the operation in Austria from 16.March 2021.
What can I do to make the casino pay out the win ??
Mfg.
Gerhard
Edit: Last name removed
This post has been translated automatically
Unfounded refusal to pay the winnings
Nobody has liked this post so far
Gambola is advertised here get in touch with our dear Caro via a private message she can communicate with the casino better where the problem lies which is apparently necessary if no one responds to you more
https://www.gamblejoe.com/communicator/caro/
This post has been translated automatically