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DrückGlück: Payout takes forever

Topic created on 21st Aug. 2019 | Page: 1 of 1 | Answers: 2 | Views: 1,142
Philippn

Payout takes forever

21st Aug. 2019, at 11:47 am CEST#1
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Hello,
I have paid out on 08.08.2019 650€ at DrückGlück, verified me, received the confirmation on the same day and another day later, ie on 09.08 the confirmation that my money was paid out. Now today is the 21.08 and DrückGlück wants me nen account statement of the said period, after I was previously told I should wait 1-2 days.I have not violated any guidelines or otherwise. Should I send them what they want?

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Katharina2
Top Member

Payout takes forever

21st Aug. 2019, at 12:19 pm CEST#2
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You will probably have no other choice, unfortunately. I have printed out an extract,
Covered the amounts, taken them with a reflex camera and sent them. Make sure,
that all corners are visible and important data, account number, date clearly recognizable
are. Otherwise comes the next hurdle, please make all corners visible, as with
me. On individual bookings, they have no claim. Is again the hammer !

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Philippn

Payout takes forever

21st Aug. 2019, at 01:31 pm CEST#3
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Katharina2 wrote on 08/21/2019 12:19 PM: You probably won't have a choice, unfortunately. Printed out a statement,
Covered amounts, took it with SLR and sent it. Make sure,
that all corners are visible and important data, Kto.-Nr. Date clearly recognizable
are. Otherwise comes the next hurdle, please make all corners visible, as with
me. On individual bookings, they have no claim. Is again the hammer !

Yes that's a joke, did it then also work quickly? I mean, it's not an overpayment, but it's just annoying. One everything is confirmed and said the money would be on the way and waits like a stupid 6!: nothing happens...

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