Topic created on 08th Jan. 2022 | Page: 1 of 1 | Answers: 1 | Views: 4,614
t****o
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Problems with Moonpay (Cryptobuy)!!!
8th Jan. 2022, at 04:22 am CET#1
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Hey,
has anyone here already had the pleasure with Moonpay?
I bought 2x BTC for 100€ there, everything looked good so far...I transferred the money in real time and then left the Moonpay transaction page open to track the status of my order (usually 15 minutes). That's when it started. The money came and came and did not arrive with them.
No wonder! Had yes also the two reference number'n exchanged I idiot! Ok, I thought to myself, write times the support to make directly screenshots of the transfers, write the transaction ID to it and they will fix it! The whole thing happened last Thursday night, so 9 days back!
Until today there was no answer from the support or a mail that they can not be assigned to my transfer or or. I have of course tried several times to contact...also at the support number, with sits in Singapore I have called in vain. Oh yes, on my attempts to contact via contact form via the homepage to take up I got only an auto mail with prescribed response for a similar problem, but just not mine was helpful.
Why I bought 2x100 instead of 1x200? Because I noticed shortly after the first order that 100€ are a bit too little to spend at Stake. You know it...
Sure, the trigger was with me and the exchanged Verwndzwk
But 9 days....is already hard outrageous and I lack any understanding. Even despite the turn of the year. Then I do not need to call me 24/7 support.
Have so far only good experiences with Moon, paid either with KK or applepay. The last few days, the delivery took a little longer than usual but arrived without problems. Had problems at the beginning because I tried to buy via VPN. Since the money came after 10 or 11 days automatically back to my account. Otherwise, yes the support is mega slow. But I would wait another 1 2 days what happens. Good luck
Problems with Moonpay (Cryptobuy)!!!
Nobody has liked this post so far
has anyone here already had the pleasure with Moonpay?
I bought 2x BTC for 100€ there, everything looked good so far...I transferred the money in real time and then left the Moonpay transaction page open to track the status of my order (usually 15 minutes). That's when it started. The money came and came and did not arrive with them.
No wonder! Had yes also the two reference number'n exchanged I idiot! Ok, I thought to myself, write times the support to make directly screenshots of the transfers, write the transaction ID to it and they will fix it! The whole thing happened last Thursday night, so 9 days back!
Until today there was no answer from the support or a mail that they can not be assigned to my transfer or or. I have of course tried several times to contact...also at the support number, with sits in Singapore I have called in vain. Oh yes, on my attempts to contact via contact form via the homepage to take up I got only an auto mail with prescribed response for a similar problem, but just not mine was helpful.
Why I bought 2x100 instead of 1x200? Because I noticed shortly after the first order that 100€ are a bit too little to spend at Stake. You know it...
Sure, the trigger was with me and the exchanged Verwndzwk
But 9 days....is already hard outrageous and I lack any understanding. Even despite the turn of the year. Then I do not need to call me 24/7 support.
ALSO
WHAT CAN I DO? Someone who can help me?
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Problems with Moonpay (Cryptobuy)!!!
Nobody has liked this post so far
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