Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Public complaints: SUNMAKER Support / Live - Chat miserable! (Page 2)

Topic created on 19th Sep. 2018 | Page: 2 of 2 | Answers: 11 | Views: 3,783
Begbie
Elite

SUNMAKER Support / Live - Chat miserable!

20th Sep. 2018, at 10:02 am CEST#11
0 Likes

Nobody has liked this post so far
or any other payment that went through the bank account, e.g. via SOFORT or Entercash, could not be posted, which is why a credit card payment linked to the same bank account no longer works either

This post has been translated automatically

Insa24
Top Member

SUNMAKER Support / Live - Chat miserable!

23rd Sep. 2018, at 12:15 pm CEST#12
0 Likes

Nobody has liked this post so far
Daniel wrote on 20.09.2018 at 08:51: @insa24 and @bribiberlin86: which state are you from, if I may ask? If I could ask anything else it would be what bank are you with?

Sunmaker has just answered me and said that they themselves only get a message from the bank "Transaction declined" but what reasons are behind it, the casinos do not get and therefore can not give any information or help ...

I come from Saxony and am with Deutsche Bank.
I do not believe that sunmaker from my bank gets the feedback "Transaction declined"!!! Precisely because my bank does not even get the request from Sunmaker to transfer money.
Rather, I firmly believe that the Sunmaker / Playcherry - system internally my cards recently rejected and just this system is either so opaque that the own support does not get through or the support just too lazy to investigate exactly!

This post has been translated automatically

Hot Topics12th May. 2024 at 10:44 am CEST

Jackpots
0
Miscellaneous
0
Miscellaneous
0
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately