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Platincasino: [solved] After technical problems with Platin free spins disappeared

Topic created on 07th Jan. 2021 | Page: 1 of 1 | Answers: 1 | Views: 1,141
brotbeutel
Amateur

[solved] After technical problems with Platin free spins disappeared

7th Jan. 2021, at 01:20 pm CET#1
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Nobody has liked this post so far
I had played Book of Grouse at Platin on December 10. I had just received free spins and was about to play them when I was kicked out of the casino. I couldn't log in for 20 minutes because the site was down. After it worked again and I opened the game the free spins were gone. In addition, my Deposit free spins which were still under the bell before the technical problem were also gone. The chat did not work either. The next day the chat was working and I was able to explain my problem after being on hold for an hour. The support staff said my games are there, it is because of my browser that it does not work. I should clear my cache and maybe use another browser or device and if it still doesn't work contact them again. Of course it still didn't work and I wrote an email and a support ticket was created. I have tried to contact them again several times, but emails are answered only after a few days and the answers are less or not helpful at all. I'm starting to feel really screwed. I've been waiting for almost 1 month and still nothing has happened

This post has been translated automatically

Caro
Expert

[solved] After technical problems with Platin free spins disappeared

8th Jan. 2021, at 02:50 pm CET#2
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Manager was informed and a solution was found

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This post has been translated automatically

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