Following the merger with the Crazybuzzer and Sonnenspiele brands, all that remains of Slotmagie is the name.
Positive: with goodwill the no-deposit change/registration bonus
Negatives:
- The deposit methods have been taken over by Crazybuzzer and unfortunately Paysafecard has been removed.
- the verification for which a selfie is required, unfortunately no other method was available.
- Outrageous customer service/outrageous procedure for account closure
In addition to the depositor options, the verification procedure was also taken over by Crazybuzzer, although I was already verified at Slotmagie before and deposited several times, I was NOT able to successfully pass the new verification despite several selfies (as I had already done before at Crazybuzzer), due to the lack of verification, the change bonus (50 ND free spins) could not be used either.
Do you really have to go through verification every 12 months at this dump? Have fun!
Particularly noteworthy is the customer service, no solutions offered for the verification, but I had to go through the following procedure to close my account there (which has never been necessary with any provider!):
1. Go to Account Closure in the account, it says Contact Customer Service to close the account permanently, no problem.
2. Contacted customer service with the request to close my account,
3."Customer service" actually responds with "go to your account, go to account closure and close your account,
4. Repeat step one + screenshot by email to Slotmagie again with the request to close my account.
5. To close my account, my personal data was requested again by email (no problem, that's the end of the drama)
6. Another email in which I am asked to explain the reasons for the account closure (i.e. I MUST explain)
7. Reasons explained with reference to the supervisory authority that you will be contacted if the account is not finally closed.
8. Finally, I receive the long-awaited email that my account is closed, I check it immediately and my account is finally closed.
9. Suddenly an email from Slotmagie flutters in with the topic "player protection" with reference to the bzgA, what I can do should I have a gambling problem.
I would have liked to award minus points for the customer service and usability/function of the site (the half point is only there because unfortunately you have to award half a point), absolutely impertinent and overbearing customer service, an account closure that takes almost 24 hours, and finally an email on player protection as a farewell -> could pass for satire immediately.
Due to the changed payment methods and the new verification process, unfortunately no longer recommended.
I would have liked to have mentioned more positive things, but where there's nothing, there's nothing to be found, my final conclusion:
Can go, a place like any other, absolutely nothing special.
12 to 18 months maximum, then the thing is closed if nothing changes.
This review has been translated automatically