i have been playing at Mr. Bet since 2020, had already verified the account once and also had money withdrawn
Now I have not played there for a long time, last week I treated myself to a round and won 900€.
When I wanted to withdraw the amount, the next day came the email, I had to verify the account again.
They would still need a confirmation that the account I used to Deposit is also mine.
I deposited via Klarna, which is then displayed on my account under the booking to EasyEX OU.
From my bank I have given me a statement with name on it and all bank details.
This I have uploaded as a PDF then there and it was unfortunately rejected. A reason why, I find unfortunately also not.
Mr. Bet problems with verification
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i have been playing at Mr. Bet since 2020, had already verified the account once and also had money withdrawn
Now I have not played there for a long time, last week I treated myself to a round and won 900€.
When I wanted to withdraw the amount, the next day came the email, I had to verify the account again.
They would still need a confirmation that the account I used to Deposit is also mine.
I deposited via Klarna, which is then displayed on my account under the booking to EasyEX OU.
From my bank I have given me a statement with name on it and all bank details.
This I have uploaded as a PDF then there and it was unfortunately rejected. A reason why, I find unfortunately also not.
Can someone tell me what I can still do?
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