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DrückGlück: Stalling tactics or legal ?

Topic created on 06th Nov. 2018 | Page: 1 of 1 | Answers: 1 | Views: 1,552
Paulum187

Stalling tactics or legal ?

6th Nov. 2018, at 12:06 am CET#1
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Hello dear community, I am new here I have read through some cases here times and wanted to ask if there are to my specific problem experience or solutions.

I have won on 03.11, the day before yesterday at DrückGlück 930 €. I have occasionally played on this site and also successfully verified in May this year. Now a. My identity card expired in July and I have applied for a new one in due time, and b. I have moved to 1.8 . I have the address change in the personal settings menu of course adjusted and uploaded new pictures of a to the new address matching utility bill (GEZ the pigs find one yes first xD ) as well as the new ID card front and back
Now I have the payout request of course on Saturday 3.11 against 23:30 and do not expect that before Monday something happens, however, I received today then against 9 the following message via gmail

Hey Paul D
unfortunately you sent us a duplicate of a document we already received from you. Please note that we need a current version.

Please send us again the following document:

    Document Type: Proof of Address File Name: IMG-20181105-WA0010.jpg
If you have any further questions, please feel free to contact our support team.

Best regards



I thought ok whats the matter send them just again the same and directly another bank letter, and an electricity bill (all edges visible, in color is all criteria met)
For security also your passport
Ergo they have now 3 times the "Proof of address" and 2 times the "Proof of Identity" . In response to these 4 uploaded images (2x passport, 1x electricity 1xbank letter) then came: their documents have been verified !
Then came again the same mail as already described above ? Is this with right things to do ? I have once actually want to pay out just under 500 euros and in the madness under the influence of alcohol the next day again gambled away before the payout was released (same problem Saturday evening won there is Sunday then just nothing with pay out, understandable)

My question now, is that legal?
Do they build on the fact that I hope to gamble the money again and hold me therefore ? I have 2 times my identity and 3 times my address proved that is not normal?
Is there anything I can do ?
I have set Deposit and loss limit to 0 so that I can not make nonsense but it can not be that I should now wait for weeks for the money and always get only an automated response from support? (I have written several times to the support he may explain to me concretely the problem, nothing came!)
In the hope of solving the problem I remain now ^^

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Anonym

Stalling tactics or legal ?

28th Nov. 2018, at 03:20 pm CET#2
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My answer is late, but I have had exactly the same experience as you. Both at PlayOJO, AHTI Games and also QueenVegas. All of them are under the same license.

I was also regularly called by their employees and asked if everything is okay. I have also received a gift in the form of digital technology in the amount of about 600 euros. Then I once had a quite high win, where the payout then also dragged on forever. Inquiries in the chat always showed the same result: We have forwarded your request to the finance department with the highest priority, because you are a VIP blah blah blah

In the end, I consciously and intentionally played everything down out of frustration, because I have no desire for such machinations. After that I closed the account with the request to extend the 180 for all eternity. After that, my VIP manager wrote to me and I was called very frequently. When the phone call came, I have factually described the situation and I was given on the part of the employee in all points right. (Payouts are not fixed, no weekend payouts, in fact only 5000 euros can be paid out and not 10000 euros as written on the page, etc.)

I was then 3800 euros real money written on my account with the request that I come back. Strangely enough, my account was then 24 hours later free again. As far as I am informed this is also not legal, because there is the cool-off period of 7 days. I then logged in and rattled off the 3800 euros on high stakes, because I feel so like a beggar and do not want to catch alms with criticism. I don't think I will ever play there again under these circumstances.

Your case will hopefully be resolved positively, but maybe it will help other users of the community in the future.

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