I registered at Royal Panda a few years ago, when this casino was still relatively new. For my registration, I got free spins without deposit at that time. I am no longer 100% sure but I think I can remember that free spins wins used to be a series of sales. I remember that I had immediately after the registration process free spins in the account and these had also played directly through. With the welcome free spins I had won 2.30 €. Since I had left the free spins win at that time after the registration first on my account, and this credit was initially also first totally forgotten and I had logged in only just 1/2 later for the 2nd time ever in my Royal Panda account and then had seen that I still had this 2.30 € as real money in my account credited. With the 2.30 € I had even managed after a while to play me up to 150 € real money credit. I had already uploaded all the necessary documents to verify my account. In addition, I had also made a first deposit on the same day to verify my payment method. So I had done everything necessary and was just waiting for the verification process of my account to be completed and at the same time I had already requested a payout of 150€ after I had converted the 10 € that I had deposited shortly before.... It was then said that it can take up to 2 business days until the processing of the account verification is completed. Instead of 2 business days, I have even 5 business days patiently waiting for something to happen.... But nothing happened, so on the 5th day I wrote to the support in the live chat to follow up. I remember that I opened the chat around 18.00 o'clock on a Friday evening because the support there works in the GMT time zone, so it was there only 16.00 o'clock. I hung in a queue for ages in the chat and waited for a free employee.... After about an hour of waiting, I was told that the connection was interrupted, so the only option was to log back into my account and reopen the chat window.... Also at the 2 times I hung a felt eternity in the waiting loop stuck... Well slowly I was also somehow a little bored, so I canceled the still open payout and a new payout in the amount of 130 € have requested and me so 20 € to play on my account left. After just 25-30 minutes I had these 20 € then gambled away and in the chat still nothing had done.... short time later I was in the chat window just as in my first attempt again indicated that the connection was interrupted....
Then I wrote alternatively an email to the support in which I described my concern... on this email I had received within a few minutes already an answer in the state that the processing time can last up to 2 working days and I should be patient please so long...... Of course, I was immediately aware that my email was not read and answered by anyone and that it was an automated mail.... After that, I had the same day first of all the snout full and then tried it again the following day via the chat. Of course, I was anything but pleased after I had already wasted over 2 hours of my life pointlessly in the live chat, but since it was a relatively new casino at the time and new casinos may now and then have a few small glitches, I initially thought nothing more than that it may have been a technical malfunction. Well the next I have again opened the live chat and have then after 20 minutes of waiting from me the connection disconnected... ^^ Thereupon I have again written an email, this time I had my concern not described in detail but much more that I instead of 2 working days in total already waiting for 6 days that my request is processed and I already try for 2 days in vain to reach someone in the live chat and I have on my first email from the previous day also only an automatic email response sent, which has been content not nearly helpful.... i had then received a few minutes later a receipt with the info that my request is processed as soon as possible and I would soon receive an answer... Well patient as I am, I have then waited another 4 days but it happened purely nothing...... Then I tried it again in the chat and lo and behold, after only a short 10-15 minutes, I was actually connected with an employee in the chat. The customer service employee of course only wrote in English and asked me to please describe my request in English. So I translated my text via Google Translator, which definitely did not even take a minute, when I came back to the tab with the chat window, it actually said that the chat was closed due to inactivity. Thereupon I started the chat again after I had waited then again over 25 minutes, have then the translated text again via email and at the same time also a recall with the request, if possible with a German-speaking support coworker... on the same day happened thereupon nothing more.... The following day I had an email from Royal Panda, but no answer to my email but an unbeatable deposit offer.... the text in this advertising mail was written in a flawless free German... (exactly my humor....) I was slowly reached to the point where I almost burst the collar.... and to me not unnecessarily further upset I had decided to shit first on the matter (130 €).
I had also received in the following 2 weeks no email response, the requested callback is also not... I had then logged in again to see if something had moved in the account... the verification and the payout was still open.... With the 130 € I had in any case already completed I had the withdrawal then canceled and the 130 € just for fun gambled.... from 130 I was a short time later even on over 200 € after an hour about I was over 350 € the more I had won, the more frustrated I was also...... At some point I played on 25 € Euro stake in the following 10 spins I won of course nothing... then I went down with the stake to 10 € with the last further spins I had won then but again 5 euros... I had then the snout full and closed the page in my account was so still a residual credit of 5 euros about.... 2 days later I had then actually an email from Royal Panda in my mailbox, with the info that the verification of my account would now be completely finished...
I still had these 5 euros in my account now where I then after more than 3 weeks finally my credit could have paid out, had of course no longer enough credit to have the required minimum amount for a withdrawal to have...
well then I could with the 5 euros so only again try my luck...
I have then tried with small bets to play up, am even up to 9.80 € come up but then it went steeply downhill...
I was after more than 3 weeks then actually verified.
I still wonder today what would have happened if I had not canceled the open payout of 130 € after more than 3 weeks and gambled.... and whether I would have then also received 2 days later the message that I am now verified and could make withdrawals... So as I said the processing time should not actually take longer than 2 business days... ^ ^ well I'll just leave it open like that...
Oh and recently I had another email with the info that free spins without deposit in my account waiting for me... This I had then also redeemed now comes the next cracker... I no longer exactly how much I had won it was 4 euros and a few crushed. Anyway, I had this free spins win then as a bonus in my account stand, but only the exact bonus amount without any info how much I have to convert, I have then the bonus conditions roughly skimmed (or rather said with the help of the keyword search ctrl + f searched for the appropriate keywords and found the following) "Free spins winnings / bonus credits are subject to the standard conditions bonus wagering for 35 times wagering.... " everything that was over or under it I have initially not read further... In any case, I had started to implement my bonus, after just under an hour, had in the meantime actually reached a balance of 108 € and had by then in any case already converted well over 200 € ... I was sure that in the meantime had already converted more than I had to... When I then wanted to make a withdrawal there was suddenly 108 € bonus... I first thought ok maybe not yet updated.... i logged out, logged back in and were still 108 € bonus in my account... Then I called again the bonus conditions and read again what it says... before I had only perceived the first part of the sentence "Free play winnings / bonus credits are subject to the standard conditions bonus wagering for 35-fold wagering..." and only then I had also read the rest of the sentence. "Of the initial bonus and must be combined with cash balance wagers."
Yes well, that I have not read the sentence the first time to end is of course my fault.... There is no question about it at all,...
Now I have a wonderful bonus amount of 108 € in my Royal Panda account and the probability is relatively large that I could create with these 108 € the 35 times of my initial bonus (rounded up) 5 € to convert would NEVER occur to me in the dream there again my Einzuzahlen...
Achja almost forgot to mention the best
but the best comes well known to the end....
My account was then yes ready verified... BUT apparently my account is but now probably no longer, because I am shown in my account that I would still have to upload all documents to verify my account....
So they really have a sense of humor ;)
This review has been translated automatically
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