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Frank & Fred: Community Reviews (Page 1)

acceptable
23rd Aug. 2021
Pro: Looks quite nice and clear
Contra: Bonus offer and conditions are not so great
show review of Frank & Fred
Fun Factor
average
Software/Game Selection
average
Bonus and Promotions
average
Support
average
First Withdrawal
no ratings yet
Follow-up Payout
no ratings yet
This is one of the casinos that doesn't really appeal to you. The support and friendliness was also not really positive. My experience at the moment is unfortunately negative and for this reason I have not yet made a deposit or a withdrawal accordingly. The verification process alone was extremely stressful. Although all documents are in order, the support has constantly rejected one of those until I had no more desire and was extremely annoyed and disappointed

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good
30th Jul. 2021
Pro: good games selection, good offers
Contra: support not always available
show review of Frank & Fred
Fun Factor
good
Software/Game Selection
very good
Bonus and Promotions
good
Support
average
First Withdrawal
no ratings yet
Follow-up Payout
no ratings yet
i made a first deposit with bonuses, everything went well, I could play the games I wanted. The bonus was also ok, you had to convert it niccht too often. Unfortunately I could not request a withdrawal so I can not rate this. The design of the site I like and there are also from time to time No Deposit offers as I could read here in the forum. on the whole a good casino.

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highly recommended
27th May. 2021
Pro: Very good range of games and good support
Contra: Partially too high bonus turnover conditions
show review of Frank & Fred
Fun Factor
good
Software/Game Selection
very good
Bonus and Promotions
good
Support
very good
First Withdrawal
0-48 hours
Follow-up Payout
0-24 hours
Frank & Fred offers its players a well-organized and easy-to-navigate site. The casino scores with an excellent game selection with titles from the best providers such as Gamomat, Merkur, PlayNGo, Stakelogic or Net Entertainment.

The live support responds to requests very quickly, is always friendly, competent and available around the clock.

Despite many good promotions that Frank & Fred offers, it can not give 5 stars in this category, because the bonus turnover requirements for wins from the offers are partly very high.

When it comes to deposits and withdrawals, the player is provided with a variety of payment options. All transactions are processed quickly. Those who use an e-wallet like Neteller for their payments can enjoy withdrawals within a few hours.

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good
30th Jan. 2021
Pro: a good selection of games
Contra: few deposit methods, often game cancellations
show review of Frank & Fred
Fun Factor
poor
Software/Game Selection
very good
Bonus and Promotions
average
Support
good
First Withdrawal
no ratings yet
Follow-up Payout
no ratings yet
For me personally Frank & Fred is not a particularly good online casino. The positive is just the spielasuwahl but that's nothing special the many other online casinos have the same or an even better game selection. now to the negative the games crash very often that makes the whole fun of playing just ruined. The deposit methods are really few, especially Paysafe is missing as a deposit method. The bonus offers that you get are ok but also nothing special. So all in all I can not recommend this online casino that is clearly better there.

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good
27th Dec. 2020
Pro: Good slot selection
Contra: Long first payout Support difficult to reach
show review of Frank & Fred
Fun Factor
good
Software/Game Selection
good
Bonus and Promotions
average
Support
average
First Withdrawal
7-10 days
Follow-up Payout
5-8 days
Had signed up a month ago and deposited there two times.erstauszahlung so as the verrefezierung ran with me very exhausting and has taken almost two weeks.laut support the difficult to reach wahr has although I have uploaded all documents always what was missing.naja slot selection is OK bonus offers I find not so dolle.meiner opinion is the casino not so good and would have to improve in many areas what .

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unsatisfactory
19th Oct. 2020
Pro: fluid games, quick responses to support requests
Contra: extremely bad bonus conditions
show review of Frank & Fred
Fun Factor
poor
Software/Game Selection
average
Bonus and Promotions
very poor
Support
poor
First Withdrawal
no ratings yet
Follow-up Payout
no ratings yet
Bonus non-sticky, but still worse than sticky bonuses on other sites.

Conditions B+Dx25 --> comparatively bad, but ok.
You start wagering already in real money. However, only 50% of the wagering counts towards the conditions. One must convert thus bonus effectively !!!100x!!!. With this in mind, I can explicitly advise against this casino.
In addition, there are no plan'n'go slots, which can also be criticized.

Support staff could tell me only after the third inquiry, why I have converted only 35% instead of 70%, that only 50% of the turnover to the Wagern count. It took about 30 minutes to get this information. This should be basic.

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suggested as good
13th Oct. 2020
Pro: fast and uncomplicated payouts, individual loyalty bonuses on request, birthday bonus, good loyalty system
Contra: support could be better
show review of Frank & Fred
Fun Factor
very good
Software/Game Selection
good
Bonus and Promotions
good
Support
average
First Withdrawal
0-48 hours
Follow-up Payout
0-24 hours
i deposited a 10 at frank und frank back then and won 500 right away.
it was about 23 o'clock when I requested the withdrawal. the next morning the money was on my account and I was not even verified. the higher the status the more benefits you get like occasionally super spins the turnover requirements of bonus money are lower etc. for my birthday I received 20 euros on request and 2 times I have received from support on request for a loyalty bonus 10 euro bonus money so far. top casino in any case

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suggested as good
2nd Oct. 2020
Pro: Nice welcome package and great selection of games
Contra: No payment with Paysafecard
show review of Frank & Fred
Fun Factor
very good
Software/Game Selection
good
Bonus and Promotions
good
Support
good
First Withdrawal
7-10 days
Follow-up Payout
1-4 days
I signed up at Frank Fred mainly because of the new customer bonus you get 100% and in addition for 30 days each 10 free spins either for Starburst or Dead or Alive 2. Too bad I found that as a deposit method the Paysafecard is not offered, but you can claim again with Neteller deposits bonuses, which is not the case with every casino. As in the reviews before me, I am also of the opinion that the layout of the site still needs a little work, I always need the search help to find a game. I have only needed support once so far because of one thing, it was quickly available in live chat, made a friendly impression and was able to solve my problem quickly.

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suggested as good
26th Aug. 2020
Pro: Everything super good
Contra: Nothing to complain about.
show review of Frank & Fred
Fun Factor
good
Software/Game Selection
average
Bonus and Promotions
average
Support
very good
First Withdrawal
0-48 hours
Follow-up Payout
0-24 hours
Hello and good evening.So as a new customer you really get more than satisfied first deposit bonus.I think that's so good about the casino.The support is really for customers always available.If you have something to sit out or need help.Quite a few colorful games you can gamble the really fun as well as the money you need.So I'm really in a good mood when I play times.love greetings

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poor
1st Aug. 2020
Pro: Support
Contra: Bonus
show review of Frank & Fred
Fun Factor
poor
Software/Game Selection
poor
Bonus and Promotions
very poor
Support
very poor
First Withdrawal
11-14 days
Follow-up Payout
5-8 days
So there are just almost no bonus offers or cashbacks. Also the support sends almost only copy and texts, but that is probably now standard! The game fun is here for me after a short time simply no longer given! At the games you could also sit down again to revise

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acceptable
31st Jul. 2020
Pro: nice and catchy name
Contra: few offers for users
show review of Frank & Fred
Fun Factor
good
Software/Game Selection
good
Bonus and Promotions
poor
Support
average
First Withdrawal
7-10 days
Follow-up Payout
5-8 days
I have looked at the page and seems reasonably trustworthy. What is a bit of a shame is that there are hardly any offers for active users. Except for the name, which is very cool and catchy, I do not see the reason why you should use this platform as a main platform. If you consider what MrVegas or Videoslots offer the customer ..

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poor
29th Jun. 2020
Pro: Actually nothing!
Contra: Hardly any bonus offers, even at high levels, no wins, RTP laughable, nothing for mid-high rollers, slots are hanging
show review of Frank & Fred
Fun Factor
very poor
Software/Game Selection
poor
Bonus and Promotions
very poor
Support
very poor
First Withdrawal
7-10 days
Follow-up Payout
1-4 days
One of the worst casinos that I have tested. I have played there for many months now and have left a lot of money, the slots run like in a curacau booth with fake slots. The RTP is simply underground.

Bonus offers as well as cashback there is as good as not. For people who like to make times 1€ to 5€ spins, will have no joy here

The gaming fun is simply not given here. Again a casino that compulsively tries to become one of the "best casinos"... no simply no!!!!

The support can also not more than any copy and paste texts... but that is now almost standard.

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could be improved
25th Jun. 2020
Pro: Support
Contra: Page hangs, mini wins and too much PlayNGo
show review of Frank & Fred
Fun Factor
very poor
Software/Game Selection
average
Bonus and Promotions
very poor
Support
average
First Withdrawal
0-48 hours
Follow-up Payout
no ratings yet
Well. Not the worst casino but still lousy. Certification went quickly and first payout in the amount of € 250 was processed in one day. As always, newly registered, won something and then nothing worked. Give the monkey sugar. Bonus system I find really bad. Do not play there anymore. Energy casino is worlds better. Never again. Good luck to you

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suggested as good
12th May. 2020
Pro: Great game selection, nice support
Contra: Page hangs or reloads frequently
show review of Frank & Fred
Fun Factor
average
Software/Game Selection
good
Bonus and Promotions
good
Support
very good
First Withdrawal
0-48 hours
Follow-up Payout
0-24 hours
The casino has a large and good selection of games in my opinion. The bonus offers are okay, comparable to other OCs. The support is nice and helpful, but sometimes it takes quite a long time to get an answer. The verification as well as withdrawals are processed quickly and the money on the account. The only thing that bothers are the frequent disconnections or reloading the page for no apparent reason. But on the whole a good OC.

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acceptable
30th Apr. 2020
Pro: Game selection
Contra: Support is OK. However, the website hangs brutally and games sometimes only run smoothly
show review of Frank & Fred
Fun Factor
average
Software/Game Selection
very good
Bonus and Promotions
average
Support
good
First Withdrawal
11-14 days
Follow-up Payout
9-14 days
Lordlucky is one of the casinos where I feel like it takes me 5 minutes to log in. The website takes forever to load. Also the games sometimes do not run as they should, with disconnections. Support is OK. Initial withdrawal and subsequent payouts have also taken a long time. Bonus is like everywhere, nothing special. The only positive thing I have to report is the game selection

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good
18th Mar. 2020
Pro: Large selection of games
Contra: Layout page
show review of Frank & Fred
Fun Factor
average
Software/Game Selection
good
Bonus and Promotions
good
Support
good
First Withdrawal
no ratings yet
Follow-up Payout
no ratings yet
Game selection is large and sufficient, layout of the page does not appeal to me personally, unclear, page hangs up often, support is ok, deposit and withdrawal options ok, veriferzierung is super fast expired, bonuses there are and are ok but there are better, all in all ok but is not my first choice.

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highly recommended
2nd Mar. 2020
Pro: Verification and withdrawals within 24 hours
Contra: Page hangs and reloads frequently
show review of Frank & Fred
Fun Factor
very good
Software/Game Selection
very good
Bonus and Promotions
good
Support
good
First Withdrawal
0-48 hours
Follow-up Payout
0-24 hours
Positively surprised, verification uncomplicated and took less than 30 minutes. Withdrawals always within 24 hours on my account. Too bad that you can not deposit via Paysafecard. Support sometimes overwhelmed with questions and the website reloads often. The individual bonus spins for level ups are a little cumbersome to activate individually and each game must be reopened because of 1- 2 spins. Otherwise great casino, I will play there more often.

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excellent
14th Feb. 2020
Pro: Super fast payout
Contra: -
show review of Frank & Fred
Fun Factor
very good
Software/Game Selection
very good
Bonus and Promotions
very good
Support
very good
First Withdrawal
0-48 hours
Follow-up Payout
0-24 hours
Frank Fred belong together with Sunmaker. With the payouts there have never been problems even with 4 digit range paid out without problems. I also get good and several 50% bonus. Frank and Fred I can recommend without any problems. What I lack is only ecopayz therefore I always deposit with trustly

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suggested as good
24th Jan. 2020
Pro: Good support, Good game selection
Contra: The page hangs often
show review of Frank & Fred
Fun Factor
good
Software/Game Selection
good
Bonus and Promotions
average
Support
good
First Withdrawal
0-48 hours
Follow-up Payout
0-24 hours
The site is pretty good in terms of design and game selection, furthermore the support is always available and in my opinion very helpful, often you get free spins on demand. The only thing that bothers me is that the site often lags. Withdrawals are processed and paid out quickly.

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suggested as good
17th Oct. 2019
Pro: Initial payment fast
Contra: Second payment 20+ days
show review of Frank & Fred
Fun Factor
good
Software/Game Selection
good
Bonus and Promotions
average
Support
very good
First Withdrawal
0-48 hours
Follow-up Payout
5-8 days
The first payout was made after 2 days.
The second payout was unfortunately made after about 20 days.

Otherwise, I can not say anything negative about the casino.
The support is available via email and chat and usually responds within 8 hours.

The layout of the site is okay.

The games have good odds.

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highly recommended
6th Oct. 2019
Pro: Very fast payout and strong licenses
Contra: Single game missing and no deposit via Paysafecard
show review of Frank & Fred
Fun Factor
very good
Software/Game Selection
good
Bonus and Promotions
good
Support
unrated
First Withdrawal
0-48 hours
Follow-up Payout
no ratings yet
Deposited yesterday evening 60€ + welcome bonus.
This morning at 05.30 successfully implemented and 800€ directly paid out.
10.30 o'clock the money was already in my account.
First payout + Sunday morning and received the money already after 5 hours.
Accordingly, I am personally very satisfied. The payout was very fast, there are many different bonuses and the license package is strong.
The games run smoothly and the loading times are short.
There is little negative to say except that the site could be a little clearer and that some isolated games are missing.
I can't say anything about the support because I didn't need it.

As a whole conclusion, I find this casino very successful and except for a little fine tuning it is great.
I can warmly recommend to everyone :)

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suggested as good
3rd Oct. 2019
Pro: Regular free spins and bonus offers
Contra: Structure of the website
show review of Frank & Fred
Fun Factor
good
Software/Game Selection
good
Bonus and Promotions
good
Support
very good
First Withdrawal
2-6 days
Follow-up Payout
0-24 hours
Frank&Fred often offers semi good deposit bonuses and regularly gives 5 free spins in different slots. The selection of games can be described as good, but I don't like the structure of the site. In my opinion, too much entertainment of the slot is lost due to the unused space of the website. The support, on the other hand, is competent and has always been able to solve my concerns quickly and easily. I find the lack of e-wallet options a pity, but Trustly does its job. Who wants to perceive regular - especially deposit - offers is in good hands here.

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highly recommended
1st Oct. 2019
Pro: fast payout without verification, good loyalty program
Contra: none so far
show review of Frank & Fred
Fun Factor
good
Software/Game Selection
good
Bonus and Promotions
very good
Support
average
First Withdrawal
0-48 hours
Follow-up Payout
0-24 hours
the bonus must be implemented less and less and so a higher level you have reached.
The bonus offers are getting better and better for example at level 6 you get 5 euros free cash. my first withdrawal I requested in the evening without being verified the money was in the morning on my account. top casino recommendable

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good
30th Sep. 2019
Pro: personalized bonus offers / solid casino group (Playcherry)
Contra: Live support is often overwhelmed with technical feedback
show review of Frank & Fred
Fun Factor
average
Software/Game Selection
good
Bonus and Promotions
average
Support
average
First Withdrawal
0-48 hours
Follow-up Payout
0-24 hours
Frank & Fred is based on the same software as its older & established sister "Cherrycasino" and offers pretty much the same portfolio. I find the aspect of personalized & specific bonus offers positive here
Unfortunately, the Frank & Fred Casino has also adopted the unfavorable search function from Cherrycasino and does not offer sufficient categorization in the search settings.
the search for div. slots is very time-consuming in this reloading scroll-down menu

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unsatisfactory
30th Sep. 2019
Pro: good game selection, unfortunately not sortable by provider
Contra: Support extremely unfriendly, waiting for several days for my payout which is constantly rejected
show review of Frank & Fred
Fun Factor
good
Software/Game Selection
good
Bonus and Promotions
very poor
Support
very poor
First Withdrawal
15 days and longer
Follow-up Payout
no ratings yet
see above.
Made a nice win, but the bonus conditions are way too hard. So I had my bonus canceled, the win was still good. For several days, the payout does not work, Frank & Fred is anything but cooperative and pushes the blame on Trustly, which could not help me so far.

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good
27th Sep. 2019
Pro: Games run smoothly, only the website sometimes does not run so well. Great game selection, support average.
Contra: No great negative aspects yet
show review of Frank & Fred
Fun Factor
good
Software/Game Selection
very good
Bonus and Promotions
poor
Support
average
First Withdrawal
no ratings yet
Follow-up Payout
no ratings yet
Frank & Fred Casino offers a wide range of games that run smoothly. The website has small quirks from time to time, where you have to wait a little longer for the screen to load. The support is average, nothing earth-shattering but not bad either. Unfortunately, I can not say anything about the payouts...

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highly recommended
25th Sep. 2019
Pro: Super bonus, games run smoothly
Contra: No Paysafecard deposits
show review of Frank & Fred
Fun Factor
very good
Software/Game Selection
good
Bonus and Promotions
very good
Support
unrated
First Withdrawal
no ratings yet
Follow-up Payout
no ratings yet
The bonus program is great, the more you play the better it gets. Everyone should take a closer look at what is offered. From gold status, for example
Games run great, only the selection could be better.
Unfortunately, I have not yet let anything pay out, the greed was too big 8)(

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excellent
23rd Sep. 2019
Pro: No deposit free spins, loyalty program
Contra: No psc as a method of dialing in
show review of Frank & Fred
Fun Factor
very good
Software/Game Selection
very good
Bonus and Promotions
very good
Support
unrated
First Withdrawal
0-48 hours
Follow-up Payout
0-24 hours
A very nice new online casino with a friendly loyalty program. The higher you climb in the level, the lower the bonus turnover requirements are and you get super spins instead of free spins etc etc. Immediately after registration you can spin the wheel of fortune and win free spins for Dead or Alive 2. Unfortunately, you can not deposit with paysafecard

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highly recommended
23rd Sep. 2019
Pro: Many interesting bonus offers, loyalty points
Contra: Unfortunately no deposit via Paysafecard
show review of Frank & Fred
Fun Factor
very good
Software/Game Selection
very good
Bonus and Promotions
good
Support
unrated
First Withdrawal
no ratings yet
Follow-up Payout
no ratings yet
My first impression of Frank & Fred Casino was positive because, among other things, you have many options for bonus offers (e.g. cash back promotions). Additionally, there is a loyalty program, which is a worthwhile option in the long run.

The registration process at Frank & Fred Casino worked flawlessly.

The game selection is acceptable for me and it should also be noted that the games there run very reliably and smoothly, which I find absolutely important.

I can't give a rating for the support and the first payout, because I haven't used them yet.

I found it very pleasant that I could indulge in a longer gaming experience there.

Therefore, I give it a very clear gaming recommendation.

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highly recommended
23rd Sep. 2019
Pro: Very many games & nice support
Contra: Nothing at all
show review of Frank & Fred
Fun Factor
very good
Software/Game Selection
very good
Bonus and Promotions
very good
Support
very good
First Withdrawal
2-6 days
Follow-up Payout
no ratings yet
I really like this casino because you have a huge selection of games to choose from. There is also a bonus system which can be really rewarding for long-term players. The initial payout took about 3 days, and I also cashed out 2 amounts in the four-digit range. All in all, a really good casino!

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