From this you can see that it seems to be connected and the error lies with the payment office. That is, with InPay
This "waiting for Execution" Is also mysterious to me, if it was executed then that says exactly the opposite, namely that it was not executed
Well... I will have to contact the forum here. Whether I open an extra thread for it I do not know, have never done that here
In any case, I have not received my money and at the bank liegts not
https://www.gamblejoe.com/communicator/julian/ There you will be helped
Our contact person for King Billy is currently also unclear what exactly the problem is, the casino had asked the payment Provider itself, and they had confirmed to the casino that the transfer went through without further ado, so I will talk to the contact person again on Monday to find a solution for the case.
@GereonRath12 you can contact me via Communicator, I will as soon as a solution has been found in the case, then subsequently also with Duxcasino the conversation to visit.
Julian wrote on 13.08.2022 at 14:15: Our contact for King Billy is currently also unclear exactly what the problem is, the casino had asked the payment Provider itself, and they had confirmed to the casino that the transfer went through without further ado, so I will talk to the contact again on Monday to find a solution for the case.
@GereonRath12 gladly you can contact me via Communicator, I will as soon as in the case a solution was found, then subsequently also with Duxcasino the conversation to visit.
Great thanks!
I have now written another e-mail and said that I'm probably not the only one with the problem and the forum could pull here to help
I'm waiting for an answer and will get back to you if necessary
But really great that there is the possibility here..there seems to be a real problem with the payment service provider. Especially if in the document that should prove to me that the payment was made under Payment Status is "waiting for execution". Let's see what they say
So Dux has answered me I should contact my bank, that money is out there in any case
Only when the bank tells me, no incoming money they want to continue research
Well what do I do now?
It will be the same as with you, bank says no money. And they don't provide any proof, since account statements are considered clear proof here
So I probably need help, because Dux will not let me talk to him but insists that the money is out. Well, maybe, but why not ask InPay? On the proof of Dux is also clearly "waiting for execution"
Although only 50€, but also had to send bank statements.
after asking the casino that I submit the PDF I pointed out that I can not, because no online banking
I was answered that it will be forwarded so
I am now also waiting for 2 days for an answer. Monday at the latest I ask what is now the state of affairs
Otherwise, I still have the forum here, Dux is listed here... Nevertheless, I would rather clarify it through support instead of opening a case here
Are in any case not alone, with me also 01.08 date of the confirmation email that was paid out and payment Provider is also InPay
Why do not you print out the statements of account it's about at the bank..made a photo and converted to pdf.
Yes I can understand..that's why I no longer really play..have closed my accounts as good as everywhere.Have on this pointless verify no longer want.I play yes not in the casino and let the then wait days until I pay. At some point is then also times good.If that is the future, then just without me.😉
King Billy Payout Problems
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GereonRath12
https://www.gamblejoe.com/communicator/julian/ There you will be helped
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King Billy Payout Problems
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GereonRath12
@GereonRath12 you can contact me via Communicator, I will as soon as a solution has been found in the case, then subsequently also with Duxcasino the conversation to visit.
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King Billy Payout Problems
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Julian
Great thanks!
I have now written another e-mail and said that I'm probably not the only one with the problem and the forum could pull here to help
I'm waiting for an answer and will get back to you if necessary
But really great that there is the possibility here..there seems to be a real problem with the payment service provider. Especially if in the document that should prove to me that the payment was made under Payment Status is "waiting for execution". Let's see what they say
This post has been translated automatically
King Billy Payout Problems
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Only when the bank tells me, no incoming money they want to continue research
Well what do I do now?
It will be the same as with you, bank says no money. And they don't provide any proof, since account statements are considered clear proof here
So I probably need help, because Dux will not let me talk to him but insists that the money is out. Well, maybe, but why not ask InPay? On the proof of Dux is also clearly "waiting for execution"
This post has been translated automatically
King Billy Payout Problems
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King Billy Payout Problems
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Why do not you print out the statements of account it's about at the bank..made a photo and converted to pdf.
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King Billy Payout Problems
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They seem to have accepted it that way
Because that would not be in their sense, they wanted a PDF as it is common in online banking and not an assembled PDF from photos 😄
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King Billy Payout Problems
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King Billy Payout Problems
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King Billy Payout Problems
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