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Casino verification: Verification Playamo - Bank screenshot not sufficient

Topic created on 16th May. 2022 | Page: 1 of 1 | Answers: 6 | Views: 1,220
schnacks

Verification Playamo - Bank screenshot not sufficient

16th May. 2022, at 09:39 am CEST#1
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Hello all,

i have initiated the Verification at Playamo, as I would like to withdraw
However, they require a screenshot of a single transaction from my bank account, but I can not view individual transactions at my bank (Targobank).

So I sent a screenshot of the "account overview". There you can see how much was deposited, you can see the date & time, you can see the entire posting text - that is, everything they have requirements for the screenshot.

Nevertheless, this is rejected with the reference to "Fullscreen screenshot of a single transaction". What can I do?


Thanks in advance

schnacks

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Anonym

Verification Playamo - Bank screenshot not sufficient

16th May. 2022, at 12:33 pm CEST#2
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schnacks wrote on 05/16/2022 at 09:39: Hello everyone,

i have initiated Verification at Playamo, as I would like to cash out
However, they require a screenshot of a single transaction from my bank account, however I can't view individual transactions at my bank (Targobank).

So I sent a screenshot of the "account overview". There you can see how much was deposited, you can see the date & time, you can see the entire posting text - that is, everything they have requirements for the screenshot.

Nevertheless, this is rejected with the reference to "Fullscreen screenshot of a single transaction". What can I do?


Thanks in advance

snacks

This casino belongs to the DAMA group (Curacao), there have been dozens of complaints about this and not all have been resolved. In your place I would try it with a account statement with the note that individual transactions can not be displayed....

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schnacks

Verification Playamo - Bank screenshot not sufficient

16th May. 2022, at 12:45 pm CEST#3
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I really spent hours chatting with them to tell them that it is not possible to view individual transactions at my bank. Unfortunately in vain...

Account statement I get only once at the end of the month. But there it is, as in the online portal also, only an overview of all transactions. Say the transaction is there also only "1 line"

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Anonym

Verification Playamo - Bank screenshot not sufficient

16th May. 2022, at 01:00 pm CEST#4
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Does Targobank have an APP or mobile version? Maybe you can click on the individual transaction there?
Gamblejoe has not listed the casino Playamo, which is why there will probably be no help from the moderator team =/

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schnacks

Verification Playamo - Bank screenshot not sufficient

16th May. 2022, at 01:19 pm CEST#5
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Unfortunately it does not work in the app either...

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Katharina2
Top Member

Verification Playamo - Bank screenshot not sufficient

16th May. 2022, at 05:01 pm CEST#6
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As soon as you click on the individual transfer, the window with the individual
Individual transfer. It doesn't matter whether it is incoming or outgoing. Try
and then take the screenshot. That's it. Sometimes it is just
only the small application errors. It's not just you.

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schnacks

Verification Playamo - Bank screenshot not sufficient

17th May. 2022, at 06:47 am CEST#7
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Katharina2 wrote on 16.05.2022 at 17:01: As soon as you click on the single transfer, the window with the
Single transfer window pops up. Doesn't matter if it's incoming or outgoing. Try
and then just take the screenshot. Done. Sometimes it is just
only the small application errors. It's not just you.

I'm actually a developer myself and code apps & websites. It really doesn't work to click on there, I promise

For whatever reason, though, they've accepted the screenshot now (after the 10th time) - my payout hasn't been rejected again yet, but it's still set to Pending. I am curious


Thanks a lot and many greetings

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