Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Casino verification: Verification is constantly rejected

Topic created on 20th May. 2025 | Page: 1 of 1 | Answers: 8 | Views: 662
Gehtdichnixan
Visitor

Verification is constantly rejected

20th May. 2025, at 04:44 pm CEST#1
0 Likes

Nobody has liked this post so far
Hi folks,

i hope someone here can give me tips as these sites like Askgamblers and Casino Guru have unfortunately changed a lot to the negative and offer no help.

On 22.04 I deposited 20€ to a casino from Curacao. Since then, my depositor has been held back by this casino. I opened a second account at this casino, but unknowingly because I had not used the account I had before for 8 months and forgot about it. I was able to create a new account with the same data, only the e-mail address was different, the rest was exactly the same.

Now I've been trying to verify my account since 22.04 because they're withholding my depositor and I can't get my money.

I have submitted all my documents to this casino, but after 2 days I always get an email saying that my documents have been rejected. They want a bank statement from me with my name and transaction on it, support confirms that the bank statement is OK, but this incompetent finance department keeps rejecting it. Then they want the statement to say things that my bank doesn't issue and I have no power over the design of my bank's statement. I can't just tell my bank to change the way they issue statements for me. Then they want me to send them my account statement for the whole month and I'm not allowed to black anything out otherwise it will be rejected again. I've explained to them several times that it's none of their business what my income and expenses are for the month and that there is such a thing as data protection in my country. They don't care, they just want an unredacted statement where everything can be seen, but I don't want that, so the option is out of the question for me.

I have sent about 120 emails to the regulatory authority, always the same content because I just want to get on their nerves until they react (we all know how pathetic this regulatory authority is).
The incompetent support from the casino is no help at all and I can't get hold of a manager at the casino.

For almost 1 month my depositor has been withheld for no concrete reason and I don't know what to do anymore as I have tried everything and nothing happens.
I don't want to give this casino the money, either I gamble it away or I get it back. But why should I give it to them? Either the casino is doing this on purpose in the hope that I'll give up or this casino is simply the worst on the market and can't be bothered to check the documents properly.

What else could I do, are there any other options like a court order or something? I think I read something about this once but can't remember.
Sorry for the long text. I would be very grateful for any tips.

This post has been translated automatically

frapi07
Elite

Verification is constantly rejected

20th May. 2025, at 04:54 pm CEST#2
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
Gehtdichnixan wrote on 20.05.2025 at 16:44: Hi guys,

i hope someone here can give me tips because these sites like Askgamblers and Casino Guru have unfortunately changed a lot to the negative and do not offer any help.

On 22.04 I deposited 20€ to a casino from Curacao. Since then, my depositor has been held back by this casino. I opened a second account at this casino, but unknowingly because I had not used the account I had before for 8 months and forgot about it. I was able to create a new account with the same details, only the e-mail address was different, the rest was exactly the same.

Now I've been trying to verify my account since 22.04 because they're withholding my depositor and I can't get my money.

I have submitted all the documents to this casino, but after 2 days I always get an email saying that the documents have been rejected. They want a bank statement from me with my name and transaction on it, support confirms that the bank statement is OK, but this incompetent finance department keeps rejecting it. Then they want the statement to say things that my bank doesn't issue and I have no power over the design of my bank's statement. I can't just tell my bank to change the way they issue statements for me. Then they want me to send them my account statement for the whole month and I'm not allowed to black anything out otherwise it will be rejected again. I've explained to them several times that it's none of their business what my income and expenses are for the month and that there is such a thing as data protection in my country. They don't care, they just want an unredacted statement where everything can be seen, but I don't want that, so the option is out of the question for me.

I have sent about 120 emails to the regulatory authority, always the same content because I just want to get on their nerves until they react (we all know how pathetic this regulatory authority is).
The incompetent support from the casino is no help at all and I can't get hold of a manager at the casino.

For almost 1 month my depositor has been withheld for no concrete reason and I don't know what to do anymore as I have tried everything and nothing happens.
I don't want to give this casino the money, either I gamble it away or I get it back. But why should I give it to them? Either the casino is doing this on purpose in the hope that I'll give up or this casino is simply the shit on the market and can't be bothered to check the documents properly.

What else could I do, are there any other options like a court order or something? I think I read something about this once but can't remember.
Sorry for the long text. I would be very grateful for any tips.

You deposited money in an illegal casino. For one thing, you wouldn't find a lawyer who would take on your case for €20 and for another, you would denounce yourself for €20 and Risk a fine. So it's not worth it.

So, if you've been fighting for 1 month, you've written 120 emails, then you've invested too much time in it at the moment. You have to ask yourself whether the €20 is really worth the loss of time. I once waited a very long time for a payout at a legal casino (6 months), but I didn't write more than a few emails.

Write off the money, you'll have less stress.

This post has been translated automatically

JJepsa96
Amateur

Verification is constantly rejected

20th May. 2025, at 04:57 pm CEST#3
1 Like

Liked this post: Avatar von Danny0815 Danny0815
Transcript, learn from it....

Saves you a lot of stress over the next few weeks..

This post has been translated automatically

Donnie
Elite

Verification is constantly rejected

20th May. 2025, at 05:02 pm CEST#4
0 Likes

Nobody has liked this post so far
Double account or previous account? What kind of casino is it? Which group, if you don't want to call it that

This post has been translated automatically

Falko
Icon

Verification is constantly rejected

20th May. 2025, at 07:44 pm CEST#5
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
When you read about all the things she has already done for the 20 euros she paid in, I wonder whether it is still worth investing so much time and so many nerves for just 20 euros.

This post has been translated automatically

Max_Bet
Expert

Verification is constantly rejected

21st May. 2025, at 07:52 am CEST#6
0 Likes

Nobody has liked this post so far

Falko wrote on 20.05.2025 at 19:44: If you read all this, what she has already done for these 20 euros, then I wonder if it is still worth investing so much time and so many nerves for just 20 euros.

That's right. On the other hand, I would also want the 20 euros back.

Unfortunately, something like this can happen anytime and anywhere. You can't really protect yourself.
I also lost €25 last year. Somewhere between Mifinity and BetandPlay. None of the assholes supposedly got my money...but what do you want to do? Call them names until they're in tears (just for their ego - doesn't really do anything), avoid them in future and warn other players in forums...

This post has been translated automatically

flaschenposter
Experienced

Verification is constantly rejected

24th May. 2025, at 09:39 pm CEST#7
0 Likes

Nobody has liked this post so far

Gehtdichnixan wrote on 20.05.2025 at 16:44: Hi guys,

... Then they want me to send them my bank statement for the entire month and I'm not allowed to black anything out otherwise it will be rejected again. I've explained to them several times that it's none of their business what my income and expenses are for the month and that there is such a thing as data protection in my country. They don't care, they just want an unredacted statement where everything can be seen, but I don't want that, so the option is out of the question for me.


I won't even go into the comparison between EU data protection and some Caribbean islands/tax havens, but I do have a bank statement Tip for you:


Simply download the account statement at the beginning of the month - ideally on the first of the month - and you'll have a "data protection-compliant" account statement...!
;-)

This post has been translated automatically

danny005
Elite

Verification is constantly rejected

25th May. 2025, at 12:33 am CEST#8
0 Likes

Nobody has liked this post so far
Only very few people accept provisional account statements.

This post has been translated automatically

F****y

Verification is constantly rejected

25th May. 2025, at 01:15 pm CEST#9
0 Likes

Nobody has liked this post so far
2 accounts and that in a casino with a Curacao license. Playing in Online Casinos that do not have a German license is illegal in Germany.
The Curacao licenses are designed in such a way that the operator can more or less change the rules as he sees fit. So you have no chance. If a casino, regardless of the license, finds out that you have 2 accounts, they will freeze your account first because they have to assume that money laundering is involved. This is due to the international Anti Money Laundering and Terrorist Financing Act.
You may get part of the 20 back at some point, I don't think so.
And before you Deposit at the next casino and get in-laws again, check who the operator is. Rarely does an operator only have 1 casino with a Curacao license.

This post has been translated automatically

Hot Topics20th Jun. 2025 at 09:02 am CEST

Sports betting
0
Bonus
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias online
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2025 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately