I have been with Platincasino for a while and was also verified. A few days ago I made a win of 700€ and wanted to pay out logically. First I got only the automatic e-mail I should send a screenshot of my Skrill account for verification. I have already contacted them via email and Live Chat because I have never had a Skrill account. The first response was that I should please send a statement of 11.01.22 said done. This is still rejected after what felt like 10 times uploading each time. So again wrote the support came only the answer to please send a screenshot of my Skrill account although I have written to them certainly 4 times that I do not have an account there and each time had deposited only through my online banking. Nevertheless, they only want a screenshot of an account that I do not own at all
I hope that someone here can help me and I can actually pay out the win.
There is first the question: how did you Deposit? Then you have once had Skrill ? Somehow they have to come to it? From where should you send the account statement Skrill or bank or paysafe?
If you have ever made even one payment with Skrill you must verify the account
If there has never been one, ask Caro to explain it to the manager for you because if you have tried several times and it doesn't come through, I think it might help
Basically, of course, casinos can also happen times error is indeed a bit strange which error that would be but gabs everything already
In fact, I had never had such a script account, all deposits I make are only through my online banking from the savings bank. I had also explained so often but unfortunately does nothing there. " If you do not have a Skrill account, the Deposit via "Skrill" was then probably with the payment method "Rapid" (runs via Skrill).
To verify this we need a bank statement with the deposit of 11.01.22 i.H.v 20€ (to "Red Rhino Limited") visible, uploaded in the player account."
I got this a few days ago as an answer, since then nothing has happened and exactly this account statement I have of course then uploaded more often
Kimi1612 wrote on 28.11.2022 at 10:30 am: In fact, I had never had such a script account, all deposits I make are only through my online banking from the savings bank. I had also explained so often but unfortunately does nothing there. " If you do not have a Skrill account, the Deposit via "Skrill" was then probably with the payment method "Rapid" (runs via Skrill).
To verify this we need a bank statement with the deposit of 11.01.22 i.H.v 20€ (to "Red Rhino Limited") visible, uploaded in the player account."
I got this a few days ago as an answer, since then nothing has happened and exactly this account statement I have of course then uploaded more often
Yes Skrill is Paysafe and Paysafe is also Rapid and Rapid is like Sofort that already makes sense
Hi, I actually have a similar problem with Platincasino.
I would like to cash out, but now I have to verify myself again. All files have been accepted, but now a screenshot of my Virtual Skrill credit card is missing. However, you cannot take screenshots in the Skrill app. I tried it a few days ago now via Internet Explorer ... but when I go to the print view/ pdf view the card disappears and only the payments xml are displayed.
Unfortunately, has now been rejected several times and now I have received an email which says:
" If you send us a picture that does not meet the above requirements, we will have to cancel your card and will not be able to verify your account. "
I'm a bit worried now and appreciate any help
Chris-Jackson wrote on 02.04.2024 at 19:41: Hi, I actually have a similar problem with Platincasino.
Would like to cash out, but now I have to verify myself again. All files have been accepted, but now a screenshot of my Virtual Skrill credit card is missing. However, you cannot take screenshots in the Skrill app. I tried it a few days ago now via Internet Explorer ... but when I go to the print view/ pdf view the card disappears and only the payments xml are displayed.
Unfortunately, has now been rejected several times and now I have received an email which says:
" If you send us a picture that does not meet the above requirements, we will have to cancel your card and will not be able to verify your account. "
I'm a bit worried now and appreciate any help
Regards
Chris
So I can take screenshots in the Skrill app without any problems but if it doesn't work for you then go to a PC or to the desktop view and just take a screenshot there
Normally you can take the picture with your cell phone in the app and then edit it directly because you have to paint over the numbers except the ones you want to see the first 4 and the last 3 must also be visible and you have to cover or paint over the CVV number and give your virtual card a name, your name, so it should work
Platincasino Verification
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I have been with Platincasino for a while and was also verified. A few days ago I made a win of 700€ and wanted to pay out logically. First I got only the automatic e-mail I should send a screenshot of my Skrill account for verification. I have already contacted them via email and Live Chat because I have never had a Skrill account. The first response was that I should please send a statement of 11.01.22 said done. This is still rejected after what felt like 10 times uploading each time. So again wrote the support came only the answer to please send a screenshot of my Skrill account although I have written to them certainly 4 times that I do not have an account there and each time had deposited only through my online banking. Nevertheless, they only want a screenshot of an account that I do not own at all
I hope that someone here can help me and I can actually pay out the win.
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Platincasino Verification
Nobody has liked this post so far
This post has been translated automatically
Platincasino Verification
Nobody has liked this post so far
If there has never been one, ask Caro to explain it to the manager for you because if you have tried several times and it doesn't come through, I think it might help
Basically, of course, casinos can also happen times error is indeed a bit strange which error that would be but gabs everything already
This post has been translated automatically
Platincasino Verification
Nobody has liked this post so far
To verify this we need a bank statement with the deposit of 11.01.22 i.H.v 20€ (to "Red Rhino Limited") visible, uploaded in the player account."
I got this a few days ago as an answer, since then nothing has happened and exactly this account statement I have of course then uploaded more often
This post has been translated automatically
Platincasino Verification
Nobody has liked this post so far
Yes Skrill is Paysafe and Paysafe is also Rapid and Rapid is like Sofort that already makes sense
Did you send the statement as a PDF ?
This post has been translated automatically
Platincasino Verification
Nobody has liked this post so far
I would like to cash out, but now I have to verify myself again. All files have been accepted, but now a screenshot of my Virtual Skrill credit card is missing. However, you cannot take screenshots in the Skrill app. I tried it a few days ago now via Internet Explorer ... but when I go to the print view/ pdf view the card disappears and only the payments xml are displayed.
Unfortunately, has now been rejected several times and now I have received an email which says:
" If you send us a picture that does not meet the above requirements, we will have to cancel your card and will not be able to verify your account. "
I'm a bit worried now and appreciate any help
Regards
Chris
This post has been translated automatically
Platincasino Verification
Nobody has liked this post so far
So I can take screenshots in the Skrill app without any problems but if it doesn't work for you then go to a PC or to the desktop view and just take a screenshot there
This post has been translated automatically
Platincasino Verification
Nobody has liked this post so far
This post has been translated automatically