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Casino verification: Credit card statements

Topic created on 21st Jun. 2025 | Page: 1 of 1 | Answers: 9 | Views: 459
Leon030
Rookie

Credit card statements

21st Jun. 2025, at 12:47 pm CEST#1
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I am facing an unsolvable problem which is ridiculous from the ground up.
I am supposed to submit "transaction histories" of a credit card, including from last year (2024), and of course the ones in the app are not enough, although everything is visible..
i've spoken and written to the credit card support team 20 times and they always say something different at first, but in general, even the specialist department can only give you the one you have in the app and for a letter they have to ask somewhere again, which takes another 12 working days.
And will probably be rejected again by the dirty casino anyway.
What should I do now? My account has been frozen for weeks now, I can't Deposit, withdraw or play, and I still have a hefty 5-figure sum on it.
Do I seriously have to get a lawyer for this kind of shit?

This post has been translated automatically

zocker0815
Expert

Credit card statements

21st Jun. 2025, at 06:50 pm CEST#2
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Liked this post: Avatar von Leon030 Leon030

Leon030 wrote on 21.06.2025 at 12:47: I am facing an unsolvable problem which is ridiculous from the ground up.
I am supposed to submit "transaction histories" of a credit card, including from last year (2024), and of course the ones in the app are not enough, although everything is visible..
i've spoken and written to the credit card support team 20 times and they always say something different at first, but in general, even the specialist department can only give you the one you have in the app and for a letter they have to ask somewhere again, which takes another 12 working days.
And will probably be rejected again by the dirty casino anyway.
What should I do now? My account has been frozen for weeks now, I can't Deposit, withdraw or play, and I still have a hefty 5-figure sum on it.
Do I seriously have to get a lawyer for this kind of shit?

which casino are you talking about? surely not a german licensed one because then you wouldn't have won a 5 digit amount?



i guess you deposited in some 0815 casino, and they don't want/will pay you nothing


and if it's one without a deuscthe license then a lawyer won't help you and you can write off your money...

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Leon030
Rookie

Credit card statements

21st Jun. 2025, at 07:13 pm CEST#3
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zocker0815 wrote on 21.06.2025 18:50:

which casino is it about? surely not a german licensed one because then you wouldn't have won a 5 digit amount?



i guess you deposited in some 0815 casino, and they don't want/will not pay you anything


and if it's one without a valid license then a lawyer won't help you and you can write off your money...

No, it's a foreign one, and actually a reputable one.

Paying out is fine, I've probably paid out almost 50,000 in total over the years.
But they just don't realize that I can't produce the required document because I can't.
I've now done it again with a letter from livechat from the credit card, let's see. If not, I'll have no choice but to ask a lawyer somehow.
Because it's not my fault, I've been trying everything for 2 weeks to make it clear to them and to show them everything else that makes everything clear, but they probably won't even look at it. They just look at it and say "oh, it's not a bank statement, reject it"..
Really annoying

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zocker0815
Expert

Credit card statements

21st Jun. 2025, at 07:39 pm CEST#4
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Leon030 wrote on 21.06.2025 19:13:

Ne is a foreign one, and actually reputable too.

Paying out is already possible, I have probably paid out a total of almost 50,000 over the years.
But they just don't realize that I can't produce the required document because I can't.
I've now done it again with a letter from livechat from the credit card, let's see. If not, I'll have no choice but to ask a lawyer somehow.
Because it's not my fault, I've been trying everything for 2 weeks to make it clear to them and to show them everything else that makes everything clear, but they probably won't even look at it. They just look at it and say "oh, it's not a bank statement, reject it"..
Really annoying

what is the name of the casino?


and again, you can't sue a casino with a lawyer in cyprus because the casino is illegal from here...

do you also want to use a lawyer if, for example, a drug Dealer takes the p**s out of you? i don't think so, do you?

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MisterL
Expert

Credit card statements

22nd Jun. 2025, at 05:09 am CEST#5
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cyprus currently has other problems

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Leon030
Rookie

Credit card statements

22nd Jun. 2025, at 03:59 pm CEST#6
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zocker0815 wrote on 21.06.2025 at 19:39

what is the name of the casino?


and again you can't sue a casino with a lawyer in cyprus because the casino is illegal from here.

do you also want to use a lawyer if, for example, a drug Dealer scams you? i don't think so, do you?

You can and the penalty for the scammer would be much higher than for the injured party, regardless of whether the dealings are legal or illegal

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Leon030
Rookie

Credit card statements

22nd Jun. 2025, at 03:59 pm CEST#7
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MisterL wrote on 22.06.2025 at 05:09: Cyprus currently has other problems

What problems?

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zocker0815
Expert

Credit card statements

22nd Jun. 2025, at 04:26 pm CEST#8
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Leon030 wrote on June 22nd, 2025 at 3:59 pm:

You can and the penalty for the scammer would be much higher than for the injured party, regardless of whether it is legal or illegal business

young young...... . please do that then you will see how far you get....



it feels like 1000s of people have already said here that they will sue them, no one has been successful yet, you would be the first

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zocker0815
Expert

Credit card statements

22nd Jun. 2025, at 04:27 pm CEST#9
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Leon030 wrote on June 22nd, 2025 at 3:59 pm:

Which one?

ask Dr. google what's going on down there......

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Leon030
Rookie

Credit card statements

23rd Jun. 2025, at 06:08 pm CEST#10
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zocker0815 wrote on June 22nd, 2025 at 4:27 pm:

ask Dr. google what's going on down there......

I fear that 99.9% of all employees do not live or work in this country🤣

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