first of all thank you for your feedback! We are interested in providing a great gaming experience for our customers, so we are always open to constructive criticism and take it very seriously. Therefore, you are always welcome to send us your feedback via customer service or via our social media channels via direct message.
I'm happy to take on board the points of criticism and forward them to the relevant department or initiate an internal discussion here.
Something that we unfortunately cannot influence is the legal situation in Germany. There are also some regulations on bonus offers that we have to adhere to.
on behalf of our CRM department, I would like to thank you again for your feedback, which is taken very seriously and discussed internally. Since our bonus conditions for DepositBonuses are not clear enough, we are already working on optimizing them.
In general, we would like to go over the discussed points that are unclear again:
If you get free spins when you deposit, your deposit amount will remain bonus-bound as long as you haven't played and wagered or declined your free spins yet.
However, you can reject your free spins at any time in your profile under Bonuses. Of course, your bonus-bound deposit amount can be withdrawn afterwards.
Playing and converting the free spins will of course also release the real money balance.
In your profile under Account balance you will find an overview of your bonus-linked deposit amount as well as your bonus and real money.
We are glad that you have raised this issue and hope that we have clarified it a bit.
As already mentioned, you are always welcome to contact us. Only together we can develop Jokerstar.de further.
julia_jokerstar wrote on 09.02.2023 at 07:23: Hello everyone,
i would like to thank you again on behalf of our CRM department for your feedback, which is taken very seriously and discussed internally. Since our bonus conditions for DepositBonuses are not clear enough, we are already in the process of optimizing them.
In general, we would like to go over the discussed points that are unclear again:
If you get free spins when you deposit, your deposit amount will remain bonus-bound as long as you haven't played and wagered or declined your free spins yet.
However, you can reject your free spins at any time in your profile under Bonuses. Of course, your bonus-bound deposit amount can be withdrawn afterwards.
Playing and converting the free spins will of course also release the real money balance.
In your profile under Account balance you will find an overview of your bonus-linked deposit amount as well as your bonus and real money.
We are glad that you have raised this issue and hope that we have clarified it a bit.
As already mentioned, you are always welcome to contact us. Only together we can develop Jokerstar.de further.
Okay, I think that the main problem would be solved if you can cancel the unplayed free spins at any time to pay out your balance. This seemed not to work for one or the other user.
How does it behave if I win 100 euros with my deposit and then play the free spins and win 10 euros?
Then I have 110 euros and if I then play down to 100, which was real money, I can then withdraw the 100 euros? Is the Bonus money used up first and the real money remains real money? So it is as already mentioned at slotsmagie and that's actually just as good as if you can still use the free spins after the withdrawal...
However, if you want to create a really attractive offer that is oriented towards the standard of the last few years, the free spins should be treated independently of the deposit. That means I can withdraw my real money and still use the free spins afterwards.
So it was actually common in the last 10 years in all mga casinos and makes the offer much more attractive. As compensation, you can think about the amount of free spins, which is always relatively lush with your offers...
Stromberg wrote on 09.02.2023 at 08:27:
Okay, I think that would solve the main problem if you can cancel the unplayed free spins at any time to pay out your balance. That didn't seem to work for one or the other user.
How does it behave if I win 100 euros with my Deposit and then play the free spins and win 10 euros?
Then I have 110 euros and if I then play down to 100, which was real money, I can then withdraw the 100 euros? Is the Bonus money used up first and the real money remains real money? So it is as already mentioned at slotsmagie and that's actually just as good as if you can still use the free spins after the withdrawal...
However, if you want to create a really attractive offer that is oriented towards the standard of the last few years, the free spins should be treated independently of the deposit. That means I can withdraw my real money and still use the free spins afterwards.
So it was actually common in the last 10 years in all mga casinos and makes the offer much more attractive. As compensation, you can think about the amount of free spins, which is always relatively lush with your offers...
there is nothing lush at all..on the contrary..in mga casinos you pay ten or 20€ for 100fs and there you have to deposit 25€ for 10fs..already with such emails I feel screwed!
but I think it's good that Jokerstar read the criticism here and taken seriously just like StarGames!
there is nothing lush at all..on the contrary..in mga casinos you pay ten or 20€ for 100fs and there you have to Deposit 25€ for 10fs..already with such emails i feel screwed!
but I think it's good that Jokerstar read the criticism here and taken seriously just like at StarGames!
Okay, I often had offers with 25 spins etc... Probably because I no longer Einahle or so
even with 25fs on min bet for 25€ I have equal bad mood...
even at Lapalingo there are at least 2fs per deposited euro and that's already anything but great! if you're new to the market then you attract but so no customers. on the contrary... I'm so extremely deterred!!! only thing that has put me in a positive mood was somewhat the last answer from jokerstar...maybe it still goes sometime in the right direction...or I'm just too demanding!?
roccoammo11 wrote on 09.02.2023 at 11:59: even with 25fs on min bet for 25€ I have equal bad mood...
even at Lapalingo there are at least 2fs per deposited euro and that's already anything but great! if you're new to the market then you attract but so no customers. on the contrary.mich soas extremely deterred!!!only what has put me in a positive mood was somewhat the last answer from jokerstar..maybe it still goes sometime in the right direction..or I'm just too demanding!?
Anyway... There are alternatives... But it's not like more freespins are always better. The ejgenich "trick" is it, with the free spins little to win and then much... When the freespins already bring 100 euros, the conversion is just usually difficult...
But too demanding, no.
A really good free spins offer includes freespins without turnover conditions... 😅
Anyway... There are alternatives... But it's not like more freespins are always better. The ejgenich "trick" is to win little with the free spins and then much... When the freespins already bring 100 euros, the convert is just usually difficult...
But too demanding, no.
A really good free spins offer includes freespins without turnover conditions... 😅
you're right of course
i'll follow you to dreamland because there the weather is always nice
JOKERSTAR CASINO ( Deposit with Free Spins Bonus)
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first of all thank you for your feedback! We are interested in providing a great gaming experience for our customers, so we are always open to constructive criticism and take it very seriously. Therefore, you are always welcome to send us your feedback via customer service or via our social media channels via direct message.
I'm happy to take on board the points of criticism and forward them to the relevant department or initiate an internal discussion here.
Something that we unfortunately cannot influence is the legal situation in Germany. There are also some regulations on bonus offers that we have to adhere to.
Kind regards from the Jokerstar team
This post has been translated automatically
JOKERSTAR CASINO ( Deposit with Free Spins Bonus)
Nobody has liked this post so far
on behalf of our CRM department, I would like to thank you again for your feedback, which is taken very seriously and discussed internally. Since our bonus conditions for Deposit Bonuses are not clear enough, we are already working on optimizing them.
In general, we would like to go over the discussed points that are unclear again:
If you get free spins when you deposit, your deposit amount will remain bonus-bound as long as you haven't played and wagered or declined your free spins yet.
However, you can reject your free spins at any time in your profile under Bonuses. Of course, your bonus-bound deposit amount can be withdrawn afterwards.
Playing and converting the free spins will of course also release the real money balance.
In your profile under Account balance you will find an overview of your bonus-linked deposit amount as well as your bonus and real money.
We are glad that you have raised this issue and hope that we have clarified it a bit.
As already mentioned, you are always welcome to contact us. Only together we can develop Jokerstar.de further.
This post has been translated automatically
JOKERSTAR CASINO ( Deposit with Free Spins Bonus)
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Okay, I think that the main problem would be solved if you can cancel the unplayed free spins at any time to pay out your balance. This seemed not to work for one or the other user.
How does it behave if I win 100 euros with my deposit and then play the free spins and win 10 euros?
Then I have 110 euros and if I then play down to 100, which was real money, I can then withdraw the 100 euros? Is the Bonus money used up first and the real money remains real money? So it is as already mentioned at slotsmagie and that's actually just as good as if you can still use the free spins after the withdrawal...
However, if you want to create a really attractive offer that is oriented towards the standard of the last few years, the free spins should be treated independently of the deposit. That means I can withdraw my real money and still use the free spins afterwards.
So it was actually common in the last 10 years in all mga casinos and makes the offer much more attractive. As compensation, you can think about the amount of free spins, which is always relatively lush with your offers...
This post has been translated automatically
JOKERSTAR CASINO ( Deposit with Free Spins Bonus)
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Max_Bet
there is nothing lush at all..on the contrary..in mga casinos you pay ten or 20€ for 100fs and there you have to deposit 25€ for 10fs..already with such emails I feel screwed!
but I think it's good that Jokerstar read the criticism here and taken seriously just like StarGames!
This post has been translated automatically
JOKERSTAR CASINO ( Deposit with Free Spins Bonus)
Nobody has liked this post so far
Okay, I often had offers with 25 spins etc... Probably because I no longer Einahle or so
This post has been translated automatically
JOKERSTAR CASINO ( Deposit with Free Spins Bonus)
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denyo123
even at Lapalingo there are at least 2fs per deposited euro and that's already anything but great! if you're new to the market then you attract but so no customers. on the contrary... I'm so extremely deterred!!! only thing that has put me in a positive mood was somewhat the last answer from jokerstar...maybe it still goes sometime in the right direction...or I'm just too demanding!?
This post has been translated automatically
JOKERSTAR CASINO ( Deposit with Free Spins Bonus)
Nobody has liked this post so far
Anyway... There are alternatives... But it's not like more freespins are always better. The ejgenich "trick" is it, with the free spins little to win and then much... When the freespins already bring 100 euros, the conversion is just usually difficult...
But too demanding, no.
A really good free spins offer includes freespins without turnover conditions... 😅
This post has been translated automatically
JOKERSTAR CASINO ( Deposit with Free Spins Bonus)
Nobody has liked this post so far
you're right of course
i'll follow you to dreamland because there the weather is always nice
This post has been translated automatically