2 weeks ago I deposited 300€ at Vegadream for an offer where I get free spins the next day. The 300€ I have converted and a total of 310€ paid out again. This 310€ has now been reduced to 30€, because it says that the money comes from the free spins, which is not the case. Does anyone have a Tip on how to get my money back?
phinphinthao wrote on 02/07/2023 at 08:16: Hello everyone,
i deposited 300€ at Vegadream 2 weeks ago for an offer where I get free spins the next day. I have converted the 300€ and paid out a total of 310€ again. This 310€ has now been reduced to 30€, because it says that the money comes from the free spins, which is not the case. Does anyone have a Tip on how to get my money back?
Gammix likes to mix up nodep and Deposit free spins. Already happened more often here, myself also already. Terms and conditions say max payout are 100 euros for free spins that are associated with a deposit.
Stay tuned, ask GJ for help. While annoying, but the 100 euros you should get.
Hanshanshans wrote on 07.02.2023 at 09:34: Gammix likes to mix up Nodep and Deposit free spins. Already happened more often here, myself also already. AGB say max payout are 100 euros with free spins, which are associated with a deposit.
Stay tuned, ask GJ for help. While annoying, but the 100 euros you should get.
I know the AGB's of Vegadream, but with the amount it has only been my real money.
UPDATE: In the Live Chat it says that because I have played on 04.02. free spins my real money from 26.01. but which was not processed until that time also falls under the maxcashout of 30 €. The two things are completely independent of each other. In the terms and conditions or bonus conditions is also nothing of such a thing
Caro wrote on 08.02.2023 at 12:49 pm: The manager just told me that it has been corrected and the correct amount has been credited back to your player account. Please check it out, thanks
Money is back in the player account. Hope there are no problems with the payout Thanks a lot!
[solved] Real money from 310€ down to 30€
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2 weeks ago I deposited 300€ at Vegadream for an offer where I get free spins the next day. The 300€ I have converted and a total of 310€ paid out again. This 310€ has now been reduced to 30€, because it says that the money comes from the free spins, which is not the case. Does anyone have a Tip on how to get my money back?
Kind regards
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[solved] Real money from 310€ down to 30€
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Did you use the free spins ?
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[solved] Real money from 310€ down to 30€
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even if he has used them he must get more than 30€.schreib but times the nice and helpful Sabine here & ask her nice if she can help you
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[solved] Real money from 310€ down to 30€
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Stay tuned, ask GJ for help. While annoying, but the 100 euros you should get.
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[solved] Real money from 310€ down to 30€
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hmm right then probably again a verpennter Mitarbeitet
Sabine is not there write to someone else from the team @TE
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[solved] Real money from 310€ down to 30€
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gamble1, 
phinphinthao
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[solved] Real money from 310€ down to 30€
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I know the AGB's of Vegadream, but with the amount it has only been my real money.
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[solved] Real money from 310€ down to 30€
Nobody has liked this post so far
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[solved] Real money from 310€ down to 30€
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phinphinthao, 
refucs
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[solved] Real money from 310€ down to 30€
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Find this a mess, and very annoying.
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[solved] Real money from 310€ down to 30€
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Money is back in the player account. Hope there are no problems with the payout Thanks a lot!
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[solved] Real money from 310€ down to 30€
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Edit: The payout has also already been approved.
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