Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

SugarCasino: [solved] Sugar Casino does not pay out and does not respond to emails

Topic created on 01st Apr. 2022 | Page: 1 of 1 | Answers: 5 | Views: 1,114
Primus
Hello,

Maybe someone can help.
I have given 22 800€ in withdrawal on 19.3.
Had deposited 130€ and claimed the 100% welcome bonus.
I followed all possible rules, did not play any games that are not playable with bonus and also respected the max limit per spin.
After several days I received an email asking me to verify my account.
This I have done.
It was also displayed (1 week it took) that I have made verification.
Then nothing came again.
1 week ago I received another email asking me to send my credit card and a bank statement from MuchBetter.
I did that too (although I deposited here with Trustly).
And now....again nothing.
I have written several emails but zero response.
The payout is still in the account as " in process ".
What should I do now?
Can anyone give me some advice?
Thanks in advance

This post has been translated automatically

bigbig
Experienced
Wait and see, they take forever, and then change the casino.

This post has been translated automatically

Daniel1988
Experienced
Locowin gives just as no answer!
Also still have unanswered questions..

This post has been translated automatically

supermode
Expert
Is at Woopwin unfortunately also so that you have to wait at least 10 but mostly 30 minutes, but I really wonder what makes the support the time, are really so many customers in the queue or just take their time, are shopping, smoke 1-2 joints, pet the office dog?

This post has been translated automatically

Anonym
supermode wrote on 03.04.2022 at 09:52: Is at Woopwin unfortunately also so that you have to wait at least 10 but mostly 30 minutes, but I wonder really what makes the support the time, are really so many customers in the queue or just take their time, are shopping, smoke 1-2 joints, pet the office dog?

I suspect that are some Zockerschnecken in the home office, the answer only when the level or game is fertiggezockt

This post has been translated automatically

Sabine
Experienced
Since Primus does not provide any feedback, I assume that the win has been paid out.

This topic was closed

This post has been translated automatically

Hot Topics29th Mar. 2024 at 12:14 pm CET

GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately