[solved] Withdrawals are cancelled without notification, support does not...
22nd Jun. 2021, at 03:24 pm CEST#1
0 Likes
Nobody has liked this post so far
Good day to you all,
I have recently registered at Platincasino and wanted to try my luck.
I came with little stake (300 € Paysafe) very quickly to high wins, just under 8000 €
When I wanted to pay out my win I had to verify myself first. No sooner said than done.
Next attempt to pay out again requested documents which I then also submitted.
Meanwhile, all required documents are submitted, checked and confirmed.
Since the Verification took about 1 week and I have something still gambled away I wanted me to ultimately pay out € 5000 to my bank account (also confirmed by documents)
The first withdrawal attempt was simply cancelled after a processing time of 5 working days on the part of Platincasino. I have neither received an email nor any other notification. I contacted Live Support because I wanted to know what the problem was. They could not help me there told me I should write an email
Already 3 mails written so far 0 answers last email about 1 week ago.
According to the live support, they have not received any email from me, have very clear proof that I have sent mails.
Next attempt to pay out money again.
4000€ 2 days later Stoniert, no reason or the like.
Last attempt to pay out money, again 4000€ on 15.06.21 still in processing despite the indication of a maximum of 3 working days.
Live support breakfast me with ready kits, really do not know what to do against it.
As I said, verified player account, submitted all the required documents, checked and confirmed.
[solved] Withdrawals are cancelled without notification, support does not...
Nobody has liked this post so far
I have recently registered at Platincasino and wanted to try my luck.
I came with little stake (300 € Paysafe) very quickly to high wins, just under 8000 €
When I wanted to pay out my win I had to verify myself first. No sooner said than done.
Next attempt to pay out again requested documents which I then also submitted.
Meanwhile, all required documents are submitted, checked and confirmed.
Since the Verification took about 1 week and I have something still gambled away I wanted me to ultimately pay out € 5000 to my bank account (also confirmed by documents)
The first withdrawal attempt was simply cancelled after a processing time of 5 working days on the part of Platincasino. I have neither received an email nor any other notification. I contacted Live Support because I wanted to know what the problem was. They could not help me there told me I should write an email
Already 3 mails written so far 0 answers last email about 1 week ago.
According to the live support, they have not received any email from me, have very clear proof that I have sent mails.
Next attempt to pay out money again.
4000€ 2 days later Stoniert, no reason or the like.
Last attempt to pay out money, again 4000€ on 15.06.21 still in processing despite the indication of a maximum of 3 working days.
Live support breakfast me with ready kits, really do not know what to do against it.
As I said, verified player account, submitted all the required documents, checked and confirmed.
This post has been translated automatically
[solved] Withdrawals are cancelled without notification, support does not...
Nobody has liked this post so far
the casino is listed here. Caro (Support) can certainly help you.
You can write to her at the following link:
https://www.gamblejoe.com/profil/caro/
This post has been translated automatically
[solved] Withdrawals are cancelled without notification, support does not...
Liked this post: T****s
This post has been translated automatically
[solved] Withdrawals are cancelled without notification, support does not...
Nobody has liked this post so far
This post has been translated automatically
[solved] Withdrawals are cancelled without notification, support does not...
Nobody has liked this post so far
This thread was closed
This post has been translated automatically