Platin Casino does not process withdrawal/Cancelled
20th Apr. 2023, at 09:34 pm CEST#16
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gamble1 wrote on 20.04.2023 at 21:16:
What I rather wonder why does every 0815 casino manage to manually rebook Bonus money only Platin can not ? The VIP support can also book Cashback correctly even with the exact cashout or a bonus with self-made conditions such as 100 cashout 250 etc...
So it sounds more like they do not want or are not allowed and that is already extremely self-confident if you think about how bad the offers you get from the system are actually
No one can tell me that they can not do that even with a popligen Minecraft server the players xyz nachzubuchen
Technically feasible, this simple intervention is definitely without problems, if it is desired and therefore implementable for the support. If it is not desired, you simply revoke the access authorization for this manual function and then it just does not work. In some terms and conditions it even says: "If the bonus is not credited automatically, please contact support". Is just like with the blocked games....that would be nen joke, if that did not go technically They do not want it...closing time.
I don't know if Platin really works with an extraordinary software that makes this impossible.... In the end the result for the support staff as well as for the customer is the same as if you block the functionality: it doesn't work....
Platin Casino does not process withdrawal/Cancelled
20th Apr. 2023, at 09:44 pm CEST#17
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frapi07 wrote on 04/20/2023 at 21:21:
Platin uses highly intelligent software that does not allow users to improve codes after the fact. This is to protect against corruption. All other casinos (as you have nicely described 0815 casinos) work with such an old software that the subsequent entry of Bonuses, etc. is still possible.
Unfortunately, this has been abused too often in the past. Casino managers have given themselves and their family members 5000% bonuses and exploited the system.
Therefore, I think it is good that it is no longer possible.
Please note that it is only sarcasm.
Oh right I'm but today again verpeilt on it I could have but also come
Platin Casino does not process withdrawal/Cancelled
20th Apr. 2023, at 09:45 pm CEST#18
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Ai ai ai so I wanted to trigger now actually no discussion ... It is Well times so and I am it also in the moment myself, I could have it after the 1 Deposit already let. I know and read again and again that you hold nothing of Platin ..that's okay everyone should have his opinion ..But on the whole (sooo long I'm not there like some others here) I'm actually quite satisfied. Sure there are days where I play and me also think my God what's going on just eating the store ...or yes these actions with the goal wall shooting because every time the code was missing something already nervt no question, but there are also positive things: Actually always Speedy payout, I Personally had none at the Vip Support was unfriendly, in between I get sometimes an email with free spins or even last week I complained about the Easter eggs and have received 100 euros bonus ... I see that not always everything so negative ... since rain me some other things more in life on 😉
frapi07 wrote on 04/20/2023 at 21:21:
Platin uses highly intelligent software that does not allow users to improve codes after the fact. This is to protect against corruption. All other casinos (as you have nicely described 0815 casinos) work with such an old software that the subsequent entry of Bonuses, etc. is still possible.
Unfortunately, this has been abused too often in the past. Casino managers have given themselves and their family members 5000% bonuses and exploited the system.
Therefore, I think it is good that it is no longer possible.
Please note that it is only sarcasm.
that was good Frapi Didn't really notice the sarcasm either So helpful that you added that again
Technically this simple intervention is definitely feasible without any problems, if it is desired and therefore implementable for the support. If it is not desired, you simply withdraw the access authorization for this manual function from the support employee and then it just does not work. In some terms and conditions it even says: "If the bonus is not credited automatically, please contact support". Is just like with the blocked games....that would be nen joke, if that did not go technically They do not want it...closing time.
Right, as a support staff member I can only confirm that. There are things that are not wanted by the upper floors and therefore locks are installed.
gamble1 wrote on 20.04.2023 at 21:44:
Oh right I'm but today once again verpeilt I could have but also come
Tell it but not further
kleo7777 wrote on 20.04.2023 at 21:45 clock: Ai ai ai so I wanted now actually no discussion trigger ... It is Well times so and I am it yes also in the moment itself, I would have it yes after the 1 Deposit already can leave. I know and read again and again that you hold nothing of Platin ..that's okay everyone should have his opinion ..But on the whole (sooo long I'm not there like some others here) I'm actually quite satisfied. Sure there are days where I play and me also think my God what's going on just eating the store ...or yes these actions with the goal wall shooting because every time the code was missing something already nervt no question, but there are also positive things: Actually always Speedy payout, I Personally had none at the Vip Support was unfriendly, in between I get sometimes an email with free spins or even last week I complained about the Easter eggs and have received 100 euros bonus ... I see that not always everything so negative ... since rain me some other things more in life on 😉
So I personally think of Platin already what. Would not have otherwise paid there again this year. The support and the Bonuses are there for 2 years rather bad. This is not a subjective opinion, but objective. The fact is that the bonuses there are unattractive and unfair, and lately the customer service has declined significantly. The VIP support is also rather mediocre. I find it beneath contempt when they don't answer the customers. I think you have experienced this yourself. No matter what, you should always answer the customers in my opinion. Even if it's something the casino can't help. To be ignored is the worst and this is also my opinion, which is why I am always super friendly to my customers and always strive for an answer.
Platin Casino does not process withdrawal/Cancelled
20th Apr. 2023, at 10:01 pm CEST#21
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frapi07 wrote on 20.04.2023 at 21:57:
Well, personally I already think something of Platin. Would not have deposited there again this year otherwise. The support and Bonuses are rather bad there for 2 years. This is not a subjective opinion, but objective. The fact is that the bonuses there are unattractive and unfair, and lately the customer service has declined significantly. The VIP support is also rather mediocre. I find it beneath contempt when they don't answer the customers. I think you have experienced this yourself. No matter what, you should always answer the customers in my opinion. Even if it's something the casino can't help. To be ignored is the worst and this opinion I also represent, which is why I am always super friendly to my customers and always strive for an answer.
Yes I have noticed that and I agree with you 100%! I personally had the case yet (until now who knows the future brings) when I write there I actually always get an answer ...
Well, personally I already think something of Platin. Would not have deposited there again this year otherwise. The support and Bonuses are rather bad there for 2 years. This is not a subjective opinion, but objective. The fact is that the bonuses there are unattractive and unfair, and lately the customer service has declined significantly. The VIP support is also rather mediocre. I find it beneath contempt when they don't answer the customers. I think you have experienced this yourself. No matter what, you should always answer the customers in my opinion. Even if it's something the casino can't help. To be ignored is the worst and this opinion I also represent, which is why I am always super friendly to my customers and always strive for an answer.
in "my former life" I was also a system administrator in the financial accounting department. So many things were easily possible.... I could simply hide certain menu items for individual users if desired or redefine a general authorization in such a way that entire user groups were no longer allowed or able to do certain things. For example, "Sandra is not allowed to type in an invoice, Michaela is not allowed to approve an invoice, Frapi is not allowed to cancel an invoice, and Gamble1 is not allowed to do any of these things, but he is allowed to post an invoice, even though no one else is It won't be any different here in the business.
Platin Casino does not process withdrawal/Cancelled
21st Apr. 2023, at 12:37 am CEST#23
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Langhans wrote on 20.04.2023 at 22:13:
i have in "my former life" in the financial accounting also system administrator of our program. So many things were easily possible.... I could simply hide certain menu items for individual users if desired or redefine a general authorization in such a way that entire user groups were no longer allowed or able to do certain things. For example, "Sandra is not allowed to type in an invoice, Michaela is not allowed to approve an invoice, Frapi is not allowed to cancel an invoice, and Gamble1 is not allowed to do any of these things, but he is allowed to post an invoice, even though no one else is It won't be any different here in the business.
Sure something like that is possible if you want to stand in line at the employment office
The question is rather why are Bonuses allowed to be given on a whim (even if the sums usually sound very much like a table = 50 € 40 € 25 € ) but a simple subsequent posting in the case of an "error" should be prohibited ?
That makes 0.0 sense and just the VIP support has me as described already booked everything whether it was a Cashback what zb. 71.45 with conversion max x1 and turnover x1 but also 50 € with conversion 250 or 300 with turnover x15 or x30
Only one thing you have to say what was not booked me yet was a Deposit bonus like 100% 50% because I asked at VIP support and the statement was we actually only offer bonuses after turnover
Thus it would have been purely logically possible e.g. in Kleos case since no bonus was currently active anyway simply sum X with turnover X and conversion X to book
Because the bonuses that were booked by the support were with me already sometimes in the bell ready to activate but also directly without activation in the account inside so I think the may and can already
Well we will not know it is not so tragic everything and just with Joyce I have made only good experiences in support they have already booked very often a bonus and understands their job in customer service actually very well so who am I to start a big discussion here
Yes I have noticed that and I agree with you 100% ! I Personally had the case yet (until now who knows the future brings) when I write there I actually always get an answer ...
Has happened to me 2 times. Once when Platin had problems with Sofort and it took over a week until it was fixed. Only through GJ I learned that there are problems with the savings bank and wanted to have this confirmed. There was no response to this.
The second time was also because of an outstanding payment. Was in February. Was processed, but no response received. Such behavior goes zero clear.
Langhans wrote on 20.04.2023 at 22:13:
have in "my former life" in the financial accounting also system administrator of our program. So many things were easily possible.... I could simply hide certain menu items for individual users if desired or redefine a general authorization in such a way that entire user groups were no longer allowed or able to do certain things. For example, "Sandra is not allowed to type in an invoice, Michaela is not allowed to approve an invoice, Frapi is not allowed to cancel an invoice, and Gamble1 is not allowed to do any of these things, but he is allowed to post an invoice, even though no one else is It won't be any different here in the business.
Yes, that's more or less how it works for us. We have "programs" or tools for certain activities, which not everyone can access. But I was not aware that you can hide menu items For me it just does not work or pops up a message that I would not have authorization for it
gamble1 wrote on 21.04.2023 at 00:37 Clock:
Sure something like that is already possible if you like to queue at the employment office
The question is rather why may be awarded Bonuses at whim (even if the sums sound mostly very after table = 50 € 40 € 25 € ) but a simple Nachbuchen with a "mistake" should be prohibited ?
That makes 0.0 sense and just the VIP support has me as described already booked everything whether it was a Cashback what zb. 71.45 with conversion max x1 and turnover x1 but also 50 € with conversion 250 or 300 with turnover x15 or x30
Only one thing you have to say what was not booked me yet was a Deposit bonus like 100% 50% because I asked at VIP support and the statement was we actually only offer bonuses after turnover
Thus it would have been purely logically possible e.g. in Kleos case since no bonus was currently active anyway simply sum X with turnover X and conversion X to book
Because the bonuses that were booked by the support were with me already sometimes in the bell ready to activate but also directly without activation in the account inside so I think the may and can already
Well we will not know it is not so tragic everything and just with Joyce I have made only good experiences in support they have already booked very often a bonus and understands their job in customer service actually very well so who am I to start a big discussion here
I have my suspicions about this. But that has little to do with customer service/customer friendliness. I suspect that Platin uses a very trivial system and when there are changes/double bookings/whatever the error rate goes through the roof. The only solution is not to give bonuses in the supplement. That they have a "larifari" system, you can assume from the cashback. They can't get it right. Sometimes I think it's intentional, sometimes I think it's because of the budget and they really work with the most necessary.
Just look at how often actions are bugged. Goal wall promotion, Easter promotion and many more. Other casinos that I play so never have such bugs.
That was also the reason why I had written the one post that they use a very intelligent software
Platin Casino does not process withdrawal/Cancelled
21st Apr. 2023, at 05:58 am CEST#25
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frapi07 wrote on 21.04.2023 at 05:36:
I have my suspicions about this. But that has little to do with customer service/customer friendliness. I suspect that Platin uses a very trivial system and when there are changes/double bookings/whatever the error rate goes through the roof. The only solution is not to give Bonuses in the supplement. That they have a "larifari" system, you can assume from the cashback. They can't get it right. Sometimes I think it's intentional, sometimes I think it's because of the budget and they really work with the most necessary.
Just look at how often actions are bugged. Goal wall promotion, Easter promotion and many more. Other casinos that I play at never have such bugs.
That was also the reason why I had written the one post that they use a very intelligent software
Yes again I just have to say it can of course also be possible I would also not like to swap with someone in the customer service they are exactly the same on as the service staff in the arcades get so much off where is not their fault because people can be simply I say times exhausting
Platin Casino does not process withdrawal/Cancelled
21st Apr. 2023, at 07:32 am CEST#26
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gamble1 wrote on 04/21/2023 at 05:58 PM:
Yes again it just remains for me to say it can of course be possible i would also hate to swap places with someone in customer service they are just as up as the service staff in the arcades get so much off where it is not their fault because people can be just i say exhausting
Yes, the real reason we will never find out. But it is not impossible, because as I said very often technical problems occur.
Depends on where you work in customer service. As a service person in the hospitality industry (including arcades), it's most unpleasant because people pass on the frustration/annoyance of customers directly to the staff. You have to remain polite and try to find a solution.
A call center is also a double-edged sword. I feel everything that has to do with outbound, i.e. customer acquisition, etc. are thankless jobs. I'm not cut out for it. You have to be pushy and have "ambition". I experienced such a conversation (was a job interview) and I was horrified how pushy the employee was towards the lady on the phone. I think you could read that from my facial expression, which is why I then surprisingly received a rejection, although they had almost certainly assured me the job before
You hit the Jackpot if you work somewhere in customer service inbound, where you have to answer incoming calls (or best of all mails). The work is really relaxed and not that bad. The VIP support/casino employees in support have such a hard job. Even if customers are angry, it is half as bad. I also had customers who were very angry, but due to the fact that it is not face-to-face, I personally almost do not mind.
But enough off-topic, let's hope the TE gets his payout soon.
Platin Casino does not process withdrawal/Cancelled
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Technically feasible, this simple intervention is definitely without problems, if it is desired and therefore implementable for the support. If it is not desired, you simply revoke the access authorization for this manual function and then it just does not work. In some terms and conditions it even says: "If the bonus is not credited automatically, please contact support". Is just like with the blocked games....that would be nen joke, if that did not go technically They do not want it...closing time.
I don't know if Platin really works with an extraordinary software that makes this impossible.... In the end the result for the support staff as well as for the customer is the same as if you block the functionality: it doesn't work....
This post has been translated automatically
Platin Casino does not process withdrawal/Cancelled
Nobody has liked this post so far
Oh right I'm but today again verpeilt on it I could have but also come
This post has been translated automatically
Platin Casino does not process withdrawal/Cancelled
Nobody has liked this post so far
This post has been translated automatically
Platin Casino does not process withdrawal/Cancelled
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frapi07
that was good Frapi Didn't really notice the sarcasm either So helpful that you added that again
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Platin Casino does not process withdrawal/Cancelled
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Langhans
Right, as a support staff member I can only confirm that. There are things that are not wanted by the upper floors and therefore locks are installed.
Tell it but not further
So I personally think of Platin already what. Would not have otherwise paid there again this year. The support and the Bonuses are there for 2 years rather bad. This is not a subjective opinion, but objective. The fact is that the bonuses there are unattractive and unfair, and lately the customer service has declined significantly. The VIP support is also rather mediocre. I find it beneath contempt when they don't answer the customers. I think you have experienced this yourself. No matter what, you should always answer the customers in my opinion. Even if it's something the casino can't help. To be ignored is the worst and this is also my opinion, which is why I am always super friendly to my customers and always strive for an answer.
This post has been translated automatically
Platin Casino does not process withdrawal/Cancelled
Nobody has liked this post so far
Yes I have noticed that and I agree with you 100%! I personally had the case yet (until now who knows the future brings) when I write there I actually always get an answer ...
This post has been translated automatically
Platin Casino does not process withdrawal/Cancelled
Liked this post:
frapi07
in "my former life" I was also a system administrator in the financial accounting department. So many things were easily possible.... I could simply hide certain menu items for individual users if desired or redefine a general authorization in such a way that entire user groups were no longer allowed or able to do certain things. For example, "Sandra is not allowed to type in an invoice, Michaela is not allowed to approve an invoice, Frapi is not allowed to cancel an invoice, and Gamble1 is not allowed to do any of these things, but he is allowed to post an invoice, even though no one else is It won't be any different here in the business.
This post has been translated automatically
Platin Casino does not process withdrawal/Cancelled
Nobody has liked this post so far
Sure something like that is possible if you want to stand in line at the employment office
The question is rather why are Bonuses allowed to be given on a whim (even if the sums usually sound very much like a table = 50 € 40 € 25 € ) but a simple subsequent posting in the case of an "error" should be prohibited ?
That makes 0.0 sense and just the VIP support has me as described already booked everything whether it was a Cashback what zb. 71.45 with conversion max x1 and turnover x1 but also 50 € with conversion 250 or 300 with turnover x15 or x30
Only one thing you have to say what was not booked me yet was a Deposit bonus like 100% 50% because I asked at VIP support and the statement was we actually only offer bonuses after turnover
Thus it would have been purely logically possible e.g. in Kleos case since no bonus was currently active anyway simply sum X with turnover X and conversion X to book
Because the bonuses that were booked by the support were with me already sometimes in the bell ready to activate but also directly without activation in the account inside so I think the may and can already
Well we will not know it is not so tragic everything and just with Joyce I have made only good experiences in support they have already booked very often a bonus and understands their job in customer service actually very well so who am I to start a big discussion here
This post has been translated automatically
Platin Casino does not process withdrawal/Cancelled
Liked this post:
Langhans
Has happened to me 2 times. Once when Platin had problems with Sofort and it took over a week until it was fixed. Only through GJ I learned that there are problems with the savings bank and wanted to have this confirmed. There was no response to this.
The second time was also because of an outstanding payment. Was in February. Was processed, but no response received. Such behavior goes zero clear.
Yes, that's more or less how it works for us. We have "programs" or tools for certain activities, which not everyone can access. But I was not aware that you can hide menu items For me it just does not work or pops up a message that I would not have authorization for it
I have my suspicions about this. But that has little to do with customer service/customer friendliness. I suspect that Platin uses a very trivial system and when there are changes/double bookings/whatever the error rate goes through the roof. The only solution is not to give bonuses in the supplement. That they have a "larifari" system, you can assume from the cashback. They can't get it right. Sometimes I think it's intentional, sometimes I think it's because of the budget and they really work with the most necessary.
Just look at how often actions are bugged. Goal wall promotion, Easter promotion and many more. Other casinos that I play so never have such bugs.
That was also the reason why I had written the one post that they use a very intelligent software
This post has been translated automatically
Platin Casino does not process withdrawal/Cancelled
Nobody has liked this post so far
Yes again I just have to say it can of course also be possible I would also not like to swap with someone in the customer service they are exactly the same on as the service staff in the arcades get so much off where is not their fault because people can be simply I say times exhausting
This post has been translated automatically
Platin Casino does not process withdrawal/Cancelled
Nobody has liked this post so far
Yes, the real reason we will never find out. But it is not impossible, because as I said very often technical problems occur.
Depends on where you work in customer service. As a service person in the hospitality industry (including arcades), it's most unpleasant because people pass on the frustration/annoyance of customers directly to the staff. You have to remain polite and try to find a solution.
A call center is also a double-edged sword. I feel everything that has to do with outbound, i.e. customer acquisition, etc. are thankless jobs. I'm not cut out for it. You have to be pushy and have "ambition". I experienced such a conversation (was a job interview) and I was horrified how pushy the employee was towards the lady on the phone. I think you could read that from my facial expression, which is why I then surprisingly received a rejection, although they had almost certainly assured me the job before
You hit the Jackpot if you work somewhere in customer service inbound, where you have to answer incoming calls (or best of all mails). The work is really relaxed and not that bad. The VIP support/casino employees in support have such a hard job. Even if customers are angry, it is half as bad. I also had customers who were very angry, but due to the fact that it is not face-to-face, I personally almost do not mind.
But enough off-topic, let's hope the TE gets his payout soon.
This post has been translated automatically
Platin Casino does not process withdrawal/Cancelled
Nobody has liked this post so far
This post has been translated automatically