Hello
Have 3 days ago an account at Platincasio eröfnet ...
First 50€ gonethan another 50€ gone then I have deposited 100€ and won 1200€...
After my verifizirug rejected I got a mail that requested 100€ auzgewirden and my account was geschpert...
Inquiry at the Live Chat showed that I have 2 accounts there ...... the other account I had 1 or 1.5 years ago with the old mail that is not used and the account is geschpertt then at my request...
Now I get only 100€ what can I do to get my money ? No one answers to support mail
Thanks in advance
Hello, unfortunately you will have no luck, because double accounts are generally prohibited. Maybe with a lot of luck you can try to get your other two deposits of 50€ each back, but the win is gone
Yep I have to agree with snopsim try if you can still get the other deposits from this account back which would be possible if you have blocked your other at that time possibly because of Gambling addiction at least it would then be clear and not just a goodwill decision
Your win you probably do not get that would have happened to you in any casino I'm really sorry
HansMustafa wrote on 25.05.2022 at 16:07: Hello
Have 3 days ago an account at Platincasio eröfnet ...
First 50€ awaythen another 50€ away then I deposited 100€ and won 1200€...
After my verifizirug rejected I got a mail that requested 100€ auzgewirden and my account was geschpert...
Inquiry at the Live Chat showed that I have 2 accounts there ...... the other account I had 1 or 1.5 years ago with the old mail that is not used and the account is geschpertt then at my request...
Now I get only 100€ what can I do to get my money ? No one answers to support mail
Thanks in advance
Double accounts are a clear violation.
Edit by Julian: Unnecessary provocation has been removed.
gamble1 wrote on 25.05.2022 at 18:22: Yep I have to agree with snopsim try if you can still get the other deposits from this account back which would be possible if you have your other then possibly blocked because of Gambling addiction at least it would be clear and not just a goodwill decision
You probably won't get your win that would have happened to you in any casino I'm really sorry
Thanks
I have not done this on purpose thought the old account is geschpertt permanently
As other members have already mentioned, the double account is a clear violation of the T&C of the casino.
Since you stated that you wanted to have your old account blocked upon request, they are even obliged by the licensor to block further accounts of yours
Therefore, you would have been better off contacting support and submitting a request to have your current ban lifted.
In this case, the casino will refund you the deposits made from the double account and your new account will of course remain blocked.
Julian wrote on 05/25/2022 at 21:11: Hello HansMustafa,
As the other members have already mentioned, the double account is a clear violation of the T&C from the casino.
By stating that you wanted to have your old account blocked on request, they are even obliged by the licensor to block further accounts of yours
Therefore, you would have been better off contacting support and submitting a request to have your current ban lifted.
In this case, the casino will refund you the deposits made from the double account and your new account will of course remain blocked.
Sorry, even we can't help you with that.
Thanks for the answer, I only got 100€ back but I deposited 200€...
I have already sent 5 mails no answer
HansMustafa wrote on 25/05/2022 at 21:24
Thanks for the reply I only got 100€ back but I deposited 200€...
Have already 5 mail geschriben no one responds
I will forward this to our contact person, I will get back to you via Communicator.
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Have 3 days ago an account at Platincasio eröfnet ...
First 50€ gonethan another 50€ gone then I have deposited 100€ and won 1200€...
After my verifizirug rejected I got a mail that requested 100€ auzgewirden and my account was geschpert...
Inquiry at the Live Chat showed that I have 2 accounts there ...... the other account I had 1 or 1.5 years ago with the old mail that is not used and the account is geschpertt then at my request...
Now I get only 100€ what can I do to get my money ? No one answers to support mail
Thanks in advance
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Account Deactivated Platincasino
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denyo123, 
HansMustafa, 
krabbe666
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Account Deactivated Platincasino
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HansMustafa
Your win you probably do not get that would have happened to you in any casino I'm really sorry
This post has been translated automatically
Account Deactivated Platincasino
Liked this post: Anonym
Double accounts are a clear violation.
Edit by Julian: Unnecessary provocation has been removed.
This post has been translated automatically
Account Deactivated Platincasino
Nobody has liked this post so far
Thanks
I have not done this on purpose thought the old account is geschpertt permanently
This post has been translated automatically
Account Deactivated Platincasino
Nobody has liked this post so far
As other members have already mentioned, the double account is a clear violation of the T&C of the casino.
Since you stated that you wanted to have your old account blocked upon request, they are even obliged by the licensor to block further accounts of yours
Therefore, you would have been better off contacting support and submitting a request to have your current ban lifted.
In this case, the casino will refund you the deposits made from the double account and your new account will of course remain blocked.
Sorry, even we can't help you with that.
This post has been translated automatically
Account Deactivated Platincasino
Nobody has liked this post so far
Thanks for the answer, I only got 100€ back but I deposited 200€...
I have already sent 5 mails no answer
This post has been translated automatically
Account Deactivated Platincasino
Nobody has liked this post so far
I will forward this to our contact person, I will get back to you via Communicator.
This post has been translated automatically