i have been playing at Pino for a long time, sometimes with huge losses.
All well and good
Now hangs for about 48 hours a transacted Deposit of 150€ from "25 Jul 2022, 9:17", carried out with SOFORT and is simply not credited to me.
The money also went directly from my bank account, deposit an hour before and deposit after went smoothly. The chat always strangles me with that you are waiting for a payment service Provider confirmation. Screenshot of the transfer I sent long ago.
Meanwhile, I'm just dissatisfied with the duration and lack of communication.
i have been playing at Pino for a long time, sometimes with huge losses.
All well and good
Now hangs for about 48 hours a transacted Deposit of 150€ from "25 Jul 2022, 9:17", carried out with SOFORT and is simply not credited to me.
The money also went directly from my bank account, deposit an hour before and deposit after went smoothly. The chat always strangles me with that you are waiting for a payment service Provider confirmation. Screenshot of the transfer I sent long ago.
Meanwhile, I'm just dissatisfied with the duration and lack of communication.
Hello GeroS! We have carefully reviewed this situation. The deposit was immediately escalated by our team upon request. The ticket has been created and you will be informed via email. Unfortunately, we have not received a response from the payment processor to date. We had asked for another update, and we were told that the escalation is still in progress. Each transaction is processed separately, and unfortunately, due to the way the banking system works, sometimes such delays occur. We are very sorry for this situation. We hope that this situation will be resolved as soon as possible. If we could further affect the speed of processing your transaction, we would definitely help you immediately. We will keep you updated. Thank you so much for taking us up on this! Your feedback is very important to us!
Hi GeroS We have carefully reviewed this situation. The Deposit was immediately escalated by our team upon request. The ticket has been created and you will be notified via email. Unfortunately, we have not received a response from the payment processor to date. We had asked for another update, and we were told that the escalation is still in progress. Each transaction is processed separately, and unfortunately, due to the way the banking system works, sometimes such delays occur. We are very sorry for this situation. We hope that this situation will be resolved as soon as possible. If we could further affect the speed of processing your transaction, we would definitely help you immediately. We will keep you updated. Thank you so much for taking us up on this! Your feedback is very important to us!
Hello,
first of all thank you for the reply. Still nothing has been posted so far.
I called SOFORT myself, they told me that everything happened properly from their side and PinoCasino probably had a problem with assigning the data correctly. SOFORT has also sent me a confirmation via email about the payment, in addition, you have also received an email from me in the support team with the account statement.
It takes now already a whole week, until the 150€ are booked. I have personally already paid several thousand euros and do not quite understand why it is so long postponed with such a "small" amount
I also have this problem. Waiting since 30.07.22 on booking my money to the game account. Also with me always only the answer that is waiting for update of the payment Provider
Alex811 wrote on 08/08/2022 at 10:11: I also have this problem. Waiting since 30.07.22 on booking my money to the game account. Also with me always only the answer that is waiting for update of the payment Provider
At which casino did you have the problem? My bookings via SOFORT never take longer than max . 10 minutes With Trustly or Giropay, however, I have never had this problem Always takes less than 30 seconds until it is booked. No matter with which Provider
i have been playing at Pino for a long time, sometimes with huge losses.
All well and good
Now hangs for about 48 hours a transacted Deposit of 150€ from "25 Jul 2022, 9:17", carried out with SOFORT and is simply not credited to me.
The money also went directly from my bank account, deposit an hour before and deposit after went smoothly. The chat always strangles me with that you are waiting for a payment service Provider confirmation. Screenshot of the transfer I sent long ago.
Meanwhile, I'm just dissatisfied with the duration and lack of communication.
Hi,I had the same with Mr Bet waiting for 3 weeks already
Deposit SOFORT will not be posted.
Nobody has liked this post so far
i have been playing at Pino for a long time, sometimes with huge losses.
All well and good
Now hangs for about 48 hours a transacted Deposit of 150€ from "25 Jul 2022, 9:17", carried out with SOFORT and is simply not credited to me.
The money also went directly from my bank account, deposit an hour before and deposit after went smoothly. The chat always strangles me with that you are waiting for a payment service Provider confirmation. Screenshot of the transfer I sent long ago.
Meanwhile, I'm just dissatisfied with the duration and lack of communication.
This post has been translated automatically
Deposit SOFORT will not be posted.
Nobody has liked this post so far
This post has been translated automatically
Deposit SOFORT will not be posted.
Nobody has liked this post so far
Thanks a lot!
I'm looking forward to it then.
This post has been translated automatically
Deposit SOFORT will not be posted.
Nobody has liked this post so far
Me too
This post has been translated automatically
Deposit SOFORT will not be posted.
Nobody has liked this post so far
Hello GeroS! We have carefully reviewed this situation. The deposit was immediately escalated by our team upon request. The ticket has been created and you will be informed via email. Unfortunately, we have not received a response from the payment processor to date. We had asked for another update, and we were told that the escalation is still in progress. Each transaction is processed separately, and unfortunately, due to the way the banking system works, sometimes such delays occur. We are very sorry for this situation. We hope that this situation will be resolved as soon as possible. If we could further affect the speed of processing your transaction, we would definitely help you immediately. We will keep you updated. Thank you so much for taking us up on this! Your feedback is very important to us!
This post has been translated automatically
Deposit SOFORT will not be posted.
Nobody has liked this post so far
Hello,
first of all thank you for the reply.
Still nothing has been posted so far.
I called SOFORT myself, they told me that everything happened properly from their side and PinoCasino probably had a problem with assigning the data correctly. SOFORT has also sent me a confirmation via email about the payment, in addition, you have also received an email from me in the support team with the account statement.
It takes now already a whole week, until the 150€ are booked. I have personally already paid several thousand euros and do not quite understand why it is so long postponed with such a "small" amount
This post has been translated automatically
Deposit SOFORT will not be posted.
Nobody has liked this post so far
This post has been translated automatically
Deposit SOFORT will not be posted.
Liked this post: Anonym
Short update: today my money was booked
This post has been translated automatically
Deposit SOFORT will not be posted.
Nobody has liked this post so far
At which casino did you have the problem? My bookings via SOFORT never take longer than max . 10 minutes With Trustly or Giropay, however, I have never had this problem Always takes less than 30 seconds until it is booked. No matter with which Provider
This post has been translated automatically
Deposit SOFORT will not be posted.
Nobody has liked this post so far
Hi,I had the same with Mr Bet waiting for 3 weeks already
This post has been translated automatically