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# Other Casinos #: Blocked account with Nomini (Rabidi N.V.) - recovery of €34,478

Topic created on 22nd May. 2025 | Page: 1 of 1 | Answers: 6 | Views: 642
IEMPlayer
Visitor
Ladies and Gentlemen,

i am contacting you because my online casino account at Nomini, operated by Rabidi N.V., has been permanently blocked without warning and despite full verification. At the time of blocking, there was a balance of €34,478 in the account, which I have not been able to access since.
All required KYC documents (proof of identity, residence and payment) were uploaded by me properly and on time. These documents had already been successfully accepted for my previous account at Wazamba, also under the operator Rabidi N.V., and led to regular Verification there. This second account is also no longer active today, but had no credit balance.

What I find particularly conspicuous and presumably deliberately delaying: After several attempts to contact support, they either did not respond at all or without any concrete help. Furthermore, my case has already been described publicly on the Casino Guru platform:
As documented there, I initially received feedback on the processing of the documents - but subsequently no payout and no further progress. The Provider reacted according to the pattern that can unfortunately often be observed with unregulated casinos: targeted delaying tactics and refusal to pay out despite valid verification.

Due to personal, in particular psychological stress, it was not possible for me to pursue the case with the necessary consistency last year.

I would therefore ask you for an initial legal assessment:

  • Is it possible to claim the withheld credit through civil or administrative law?

  • What specific steps do you recommend in such a case with a foreign provider (presumably under a Curaçao license)?


I can provide you with all relevant evidence (screenshots, e-mail correspondence, account statements, etc.) if required.
I prefer to communicate exclusively by e-mail for the time being.
Thank you for your feedback and I hope for your support in this matter.

Yours sincerely
Oskar

Edit by Julian: Personalized data removed (incl. direct link to competitor site)

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frapi07
Elite
IEMPlayer wrote on 22.05.2025 at 14:46: Dear Sir or Madam,

i am contacting you because my online casino account at Nomini, operated by Rabidi N.V., has been permanently suspended without warning and despite full verification. At the time of blocking, there was a balance of €34,478 in the account, which I have not been able to access since.
All required KYC documents (proof of identity, residence and payment) were uploaded by me properly and on time. These documents had already been successfully accepted for my previous account at Wazamba, also under the operator Rabidi N.V., and led to regular Verification there. This second account is also no longer active today, but had no credit balance.

What I find particularly conspicuous and presumably deliberately delaying: After several attempts to contact support, they either did not respond at all or without any concrete help. Furthermore, my case has already been described publicly on the Casino Guru platform:
As documented there, I initially received feedback on the processing of the documents - but subsequently no payout and no further progress. The Provider reacted according to the pattern that can unfortunately often be observed with unregulated casinos: targeted delaying tactics and refusal to pay out despite valid verification.

Due to personal, in particular psychological stress, it was not possible for me to pursue the case with the necessary consistency last year.

I would therefore ask you for an initial legal assessment:

  • Is it possible to claim the withheld credit through civil or administrative law?

  • What specific steps do you recommend in such a case with a foreign provider (presumably under a Curaçao license)?


I can provide you with all relevant evidence (screenshots, e-mail correspondence, account statements, etc.) if required.
I prefer to communicate exclusively by e-mail for the time being.
Thank you for your feedback and I hope for your support in this matter.

Yours sincerely
Oskar

Edit by Julian: Personalized data removed (incl. direct link to competitor site)


Hello and welcome to the forum

I'm sorry you had such an unpleasant experience. As you know by now, Online Casinos that have a Curacao license are illegal. Curacao is also a special case.


To cut a long story short: it will take a long time, the chances are slim, there is a Risk of self-reporting (due to illegal gambling) and - if you don't have the money - you will have to find legal funding. The latter means that you get your legal costs paid, but have to pay a commission if you are successful. This is between 20-50% (always varies).

Unfortunately, Guru is not an authority, but tries to be a mediator. Guru can therefore not force the online casino to make a payout. The authorities in Curacao are also to be forgotten.

You can also read up here. This article also reports on Rabidi N.V. Curaçao in the sights - Illegal online casinos: Reclaim gambling losses | krone.at

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upola
Legend
They're funny.
Hey, you don't get any money, but at least you get interest.

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frapi07
Elite
upola wrote on 22.05.2025 at 20:08: They are funny.
Hey you don't get any money, but at least you get interest.

That's default interest and it's quite normal to claim it in the event of a delay^^ It's even stipulated in the BGB. You don't get the interest immediately, but it is calculated annually and added to the original amount.

Example: your €100,000 is not paid for 2 years. In the 1st year you can claim 2%, in the 2nd year 3% (different values may apply).

After 1 year you have 100.000€+2000€ = 102.000€

After the 2nd year you have 102.000€+ 3060€= 105.060€

I.e. in the example, after 2 years you get a total of €105,060 instead of the €100,000

Whether you get the claim paid at all is another question.

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Malganes
Top Member
At this point, I would like to add that you should keep your distance from casinos in the Rabidi N.V. Group, or not register there in the first place and support these casinos. I myself had trouble with a casino belonging to this group. A complaint to Guru persuaded the casino to give me my money after all. I received this email at the same time as the payout:

Account closure
Dear xxx,

We would like to inform you that your account has failed the Verification process and has now been closed without the right to reopen.
We apologize for the inconvenience.
If you have any further questions, please contact us via [email protected] or via live chat.

Yours sincerely
Finance Department xxx.com


The funny thing was that I got the money after I received this email. I felt like I was being taken for a ride. As if they then handed over the money from Gnatz after all

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upola
Legend
frapi07 wrote on May 22nd, 2025 at 9:21 pm:




Whether you get the claim paid at all is then another question.

And that was my point, that you get interest, I know.

Every second sentence in the article was, it's difficult, it's too complex, blah blah blah, but then talk about interest.

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frapi07
Elite

upola wrote on May 23rd, 2025 at 10:06 am:
And that was my point about getting interest, I know.

Every other sentence in the article was, it's difficult, it's too complex, blah blah blah, but then blather on about interest.

They only mention interest for the sake of completeness. They can't really see into the future. If the casino miraculously decides to pay out (after a successful lawsuit), then you should also assert and claim the default interest. Difficult does not mean impossible^^

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