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# Other Casinos #: Account restricted is checked

Topic created on 10th Jun. 2025 | Page: 1 of 1 | Answers: 14 | Views: 807
Jimmy1993
Visitor

Account restricted is checked

10th Jun. 2025, at 11:17 am CEST#1
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GUTS everyone, I'm here because I don't know what to do anymore and hope you can help me.
I have been with wunderino for years and have easily deposited 20k now I have a payout of 470 and my account has been checked since then, first it said a maximum of 72 hours now it is 2 weeks. Since then I have only been put off that I have to be patient, nothing more. Unfortunately I am dependent on the money this month. My account is also verified, I have already paid out smaller amounts and have not behaved incorrectly. Doesn't make any sense, unfortunately they earn a fortune with me because of 470€ to Risk that I change the site would not be very smart. Thanks for reading until then. Hope someone can help me. Best regards Dennis

Edit by Julian: Real name removed

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MisterL
Expert

Account restricted is checked

10th Jun. 2025, at 11:31 am CEST#2
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20k deposited that must first be reported to the authorities

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Jimmy1993
Visitor

Account restricted is checked

10th Jun. 2025, at 11:44 am CEST#3
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Yes over the years, why does that have to be reported were never more than 1000 a month I don't think more is possible

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Donnie
Elite

Account restricted is checked

10th Jun. 2025, at 12:09 pm CEST#4
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Liked this post: Avatar von frapi07 frapi07, Avatar von Jimmy1993 Jimmy1993
Maybe try submitting a negative review on Trustpilot like user Frapi. Then they probably reacted. Frapi can certainly tell you more about it if he likes😉. Cheeky as always. Why you can't get such a review done faster is probably their secret

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frapi07
Legend

Account restricted is checked

10th Jun. 2025, at 12:19 pm CEST#5
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Liked this post: Avatar von Harald_B Harald_B, Avatar von Jimmy1993 Jimmy1993, Avatar von Toastbrot Toastbrot
Donnie wrote on 10.06.2025 at 12:09: Maybe try to leave a negative review on Trustpilot like user Frapi. Then they probably reacted. Frapi can certainly tell you more about it if he likes😉. Cheeky as always. Why you can't get such a review done faster is probably their secret

Good suggestion. They also didn't respond to me until I left a factual and bad review on Trustpilot. In this review, I pointed out that I hadn't been able to pay out for months and that I would report this to GGL. My account was also restricted. I could neither pay in nor out.

Wunderino then contacted me (on Trustpilot) and wanted to know more details. You get an email and have to describe your case.

They then contacted me by email and asked me to send a bank statement so that I could verify it. I received the money less than 24 hours later (after submitting the review).

Wunderino is bad by the way, choose another company. They also take a very long time to pay out. There are stores that are faster and more customer-friendly.

I won €35 there 1.5 months ago. It was supposedly paid out but nothing arrived. Then 9 days ago I sent a bank statement and was told that Inpay had blocked the payout and they needed another bank account (in my name of course). I only have 1 bank account and I certainly won't open a new account (even if it's Revolout or N26) for €35. PayPal etc. doesn't work either. The fact that they have a license shows how dubious this "legalization" is. With such behavior, a license would have been revoked forever elsewhere.

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Jimmy1993
Visitor

Account restricted is checked

10th Jun. 2025, at 02:27 pm CEST#6
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Thank you very much for the competent answer frapi and donnie can I rate you somewhere? I have never heard of trustpilot but I will find out exactly what I have to do and I will definitely not put up with it. Unbelievable that it is a German site because of Player protection etc. so many ridiculous requirements1000€maximum per month and bet maximum 1€ and then you pay 3 years in never problems then you pay out something and suddenly they pull something like this off a mixture of ridiculous and foreign shame maybe just go back to the good old spilo.

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Zockerbernd
Amateur

Account restricted is checked

10th Jun. 2025, at 02:51 pm CEST#7
1 Like

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If you really wait 2 weeks, I would never play there again.

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frapi07
Legend

Account restricted is checked

10th Jun. 2025, at 03:48 pm CEST#8
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Jimmy1993 wrote on 10.06.2025 at 14:27: Thank you very much for the competent answer frapi and donnie can I rate you somewhere? I have never heard of trustpilot before but I will find out exactly what I have to do and I will definitely not put up with it. Unbelievable that it is a German site because of Player protection etc. so many ridiculous requirements1000€maximum per month and bet maximum 1€ and then you pay 3 years in never problems then you pay out something and suddenly they pull something like this off a mixture of ridiculous and foreign shame maybe just go back to the good old spilo.

You can't rate us all good ^^ Trustpilot is a platform where you can rate companies. Just google wunderino trustpilot

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Jimmy1993
Visitor

Account restricted is checked

12th Jun. 2025, at 03:01 pm CEST#9
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Hey frapi you were right they have contacted me now they want more information now I have another question does anyone know where I can find a reference number ? In the app itself I deposited with üaysafekonto. Thank you for your effort in advance Best regards Dennis

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frapi07
Legend

Account restricted is checked

12th Jun. 2025, at 04:21 pm CEST#10
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Jimmy1993 wrote on 12.06.2025 at 15:01: Hey frapi you were right they have contacted me now they want more information now I have another question does anyone know where I can find a reference number ? In the app itself I deposited with üaysafekonto. Thank you for your effort in advance Best regards Dennis

The reference number? Try the transaction ID.

Log in to PSC. Then click on "Show more" under Paysafecard transactions.

Then click on the relevant transaction and the information will appear.

But I'm not sure if that's exactly what they're asking for. If I'm not mistaken, they want a Deposit slip and the transaction ID should be sufficient.


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Jimmy1993
Visitor

Account restricted is checked

13th Jun. 2025, at 10:30 am CEST#11
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Yes, thanks frappi, you were right again
The transaction id is sufficient for paysafe. They wanted name, email and reference number, I sent everything yesterday and it was confirmed, they said they would get back to me immediately and personally. So far still no answer, how long did it take you? I hope they work at the weekend, I'll wait a while and then I'll do a new review or what do you say? I checked again, everything is verified according to the regulations, I haven't even gambled on another site, so I'm right. Sorry to take up so much of your time and thank you for helping me I have never had such problems in 13 years LG Dennis

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frapi07
Legend

Account restricted is checked

13th Jun. 2025, at 10:56 am CEST#12
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Jimmy1993 wrote on 13.06.2025 at 10:30 am: Yes thanks frappi, you were right again
The transaction id is sufficient for paysafe. They wanted name, email and reference number, I sent everything yesterday and it was confirmed, they said they would contact me immediately and personally. So far still no answer, how long did it take you? I hope they work at the weekend, I'll wait a while and then I'll do a new review or what do you say? I checked again, everything is verified according to the regulations, I haven't even gambled on another site, so I'm right. Sorry to take up so much of your time and thank you for helping me I have never had such problems in 13 years LG Dennis

No problem

They don't work on the WE. Well, the chat support does, but the finance department doesn't. I know that because I sent them my account statement on June 1 (Sunday). They replied on Monday morning.

In my case, it took Trustpilot about 24 hours from the complaint to the payout. I therefore assume that you will get your money by Monday at the latest.

You can then update your review. That's what I did, see https://www.gamblejoe.com/forum/online-casinos/allgemeines/warnung-von-wunderino-guthaben-wird-nicht-ausgezahlt-was-kann-ich-dagegen-machen-420444/3/#p428123

Glad to help Yes, Wunderino is not recommended. But it's up to you whether you want to continue playing there. I must honestly say that I am positively surprised by StarGames. Fast payouts (sometimes even instant) and very good support (especially here).

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Jimmy1993
Visitor

Account restricted is checked

16th Jun. 2025, at 11:31 am CEST#13
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Hey frappi will be a long text sorry need your white advice again hope you started the week well I unfortunately not so when I saw that nothing has changed . I still have no answer and account still restricted, even when I click on the link send more information in the email from trustpilot I get the confirmation that I have already sent the info to wunderino. The only thing that can be is that the reference number is not correct, then they should also get in touch, right? It also said that if I don't get in touch wunderino can't verify this review as a real experience that would be awesome if they deduct that too. What do you think if I now submit a 2nd review on trustpilot that is not so nice where I explain the situation again and point out that I report it to the GGL and, if necessary, inform myself with my legal protection what I can do there also have screenshots that prove everything? Whereby I believe anyway that my legal protection does not apply, but I'm not sure. But slowly this is also illegal or not without justification simply not to pay out could also Deposit several times the 1000€ per month without problems. And yes, Star Games has already caught my eye because of the good reviews so I'll put it this way 2 hardcore gamblers in my circle of friends are already no longer with Star games at wunderino because of my experiences that's 2k every month what they're missing and that's just the beginning. I know I could also ignore the whole thing with the next salary everything is forgotten again but that feels wrong. Thanks for reading until then I know half bible whole ...... Love Dennis

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frapi07
Legend

Account restricted is checked

16th Jun. 2025, at 11:50 am CEST#14
1 Like

Liked this post: Avatar von Jimmy1993 Jimmy1993

Jimmy1993 wrote on 16.06.2025 at 11:31 am: Hey frappi will be a long text sorry need your white advice again hope you started the week well I unfortunately not so when I saw that nothing has changed . I still have no answer and account still restricted, even if I click on the link send more information in the email from trustpilot I get the confirmation that I have already sent the info to wunderino. The only thing that can be is that the reference number is not correct, then they should also get in touch, right? It also said that if I don't get in touch wunderino can't verify this review as a real experience that would be awesome if they deduct that too. What do you think if I now submit a 2nd review on trustpilot that is not so nice where I explain the situation again and point out that I report it to the GGL and, if necessary, inform myself with my legal protection what I can do there also have screenshots that prove everything? Whereby I believe anyway that my legal protection does not apply, but I'm not sure. But slowly this is also illegal or not without justification simply not to pay out could also Deposit several times the 1000€ per month without problems. And yes, Star Games has already caught my eye because of the good reviews so I'll put it this way 2 hardcore gamblers in my circle of friends are already no longer with Star games at wunderino because of my experiences that's 2k every month what they're missing and that's just the beginning. I know I could ignore the whole thing with the next salary everything is forgotten again but that feels wrong. Thank you for reading until then I know half the bible whole ...... Dear Dennis

Wunderino contacted me personally by email after I had sent this feedback form to Wunderino.

The email was this one:

here is your Wunderino team.

We apologize for any inconvenience caused.

In order to withdraw your balance, please send us a bank statement of your bank account in original PDF format for verification.

Thank you for your understanding.

If you have any further questions, please contact us via Live Chat or email.

You are also welcome to take a look at our new FAQs .


Yours sincerely,



I would refrain from a second evaluation for the time being and wait a few more days. If nothing happens, then you can try again.

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Jimmy1993
Visitor

Account restricted is checked

16th Jun. 2025, at 12:20 pm CEST#15
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Liked this post: Avatar von frapi07 frapi07
All right then I'll do it that way thank you very much indeed ;D

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