[solved] Verification drags, lack of communication
16th May. 2022, at 08:00 am CEST#11
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MariLane wrote on 16.05.2022 at 07:57: Ask the why, how should we know ??
If the account close permanently because something did not fit with the documents or an oversight???
Have already written yesterday ne e-mail and Sabine is also on the matter... waiting for a response from the casino.
Thought here possibly one has already gone through.
[solved] Verification drags, lack of communication
16th May. 2022, at 08:09 am CEST#12
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MariLane wrote on 16.05.2022 at 07:57: Ask the why, how should we know ??
If the account close permanently because something did not fit with the documents or an oversight???
Some casinos also block accounts if the documents are not delivered on time
Sometimes it is not distinguished whether the customer had the opportunity to bring the documents within the deadline, but after the delivery is then quickly done and the account is usually reopened
[solved] Verification drags, lack of communication
16th May. 2022, at 08:11 am CEST#13
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gamble1 wrote on 05/16/2022 at 08:09 AM
Some casinos also block accounts if the documents are not delivered on time
Sometimes it is not distinguished whether the customer had the opportunity to bring the documents in the deadline, but after the delivery is then quickly done and the account is usually reopened
[solved] Verification drags, lack of communication
18th May. 2022, at 09:30 pm CEST#14
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Again, an update:
Something has happened! It went all at once very quickly, certainly also through Sabine's support - Thanks again for that
The account remains closed - summarized locked to protect me... well never mind. Even if not initiated by me, I am after the experience but quite glad that has settled with Gammix..
Yesterday they assured me as a "gesture of goodwill" to pay out my entire balance... 🙈.
Today just under 16k arrived in my account, when the rest is there I'll get back to you and the topic can then be happily closed
[solved] Verification drags, lack of communication
Nobody has liked this post so far
Have already written yesterday ne e-mail and Sabine is also on the matter... waiting for a response from the casino.
Thought here possibly one has already gone through.
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[solved] Verification drags, lack of communication
Nobody has liked this post so far
Some casinos also block accounts if the documents are not delivered on time
Sometimes it is not distinguished whether the customer had the opportunity to bring the documents within the deadline, but after the delivery is then quickly done and the account is usually reopened
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[solved] Verification drags, lack of communication
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Ok then everything is in order
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[solved] Verification drags, lack of communication
Nobody has liked this post so far
Something has happened! It went all at once very quickly, certainly also through Sabine's support - Thanks again for that
The account remains closed - summarized locked to protect me... well never mind. Even if not initiated by me, I am after the experience but quite glad that has settled with Gammix..
Yesterday they assured me as a "gesture of goodwill" to pay out my entire balance... 🙈.
Today just under 16k arrived in my account, when the rest is there I'll get back to you and the topic can then be happily closed
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[solved] Verification drags, lack of communication
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[solved] Verification drags, lack of communication
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