Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Duxcasino: Duxcasino denies payout

Topic created on 28th Feb. 2022 | Page: 1 of 1 | Answers: 8 | Views: 1,994
TattaLoe
Hello people

I recently played for the first time at Duxcasino and actually had a win of 600 euros.
Then I verified myself and requested a withdrawal which was then denied to me very quickly. I was then already charged a fee so that I could then make a withdrawal of 590.00 euros. I have not seen any money until now. I have tried 30 times to make a withdrawal, but again and again it was prevented for certain reasons. I did my Verification as described but then it started. Sometimes I had to take screenshots, sometimes a PDF and vice versa. The Live Chat was also not very helpful and even very short. Partly even unfriendly. Since I have not given up my account was deactivated and claimed I had edited documents. I also found out after the fact that I had no Deposit confirmation and transaction number at all. And the time did not match either
That is why I am denied the withdrawal. But the deposit from the account went like clockwork. So I advise against Duxcasino. I have never had such withdrawal difficulties at any other casino

This post has been translated automatically

denyo123
Experienced
Write best times Caro. She will surely help you Contact can be found at the bottom of the page.

This post has been translated automatically

TattaLoe
Thanks for the Tip 👍

This post has been translated automatically

xaan2012
Amateur
tip if you really win lock your account, absolutely the biggest shit out there on the market.

This post has been translated automatically

Anonym
TattaLoe wrote on 02/28/2022 at 11:05: Hi guys

I recently played for the first time at Duxcasino and actually had a win of 600 euros.
Then I verified and requested a withdrawal which was then denied to me very quickly. I was then already charged a fee so that I could then make a withdrawal of 590.00 euros. I have not seen any money until now. I have tried 30 times to make a withdrawal, but again and again it was prevented for certain reasons. I did my Verification as described but then it started. Sometimes I had to take screenshots, sometimes a PDF and vice versa. The Live Chat was also not very helpful and even very short. Partly even unfriendly. Since I have not given up my account was deactivated and claimed I had edited documents. I also found out after the fact that I had no Deposit confirmation and transaction number at all. And the time did not match either
That is why I am denied the withdrawal. But the deposit from the account went like clockwork. So I advise against Duxcasino. I have never had such withdrawal difficulties at any other casino

You can initiate the withdrawal as many times as you want, it will still be rejected. You should have met the verification requirements, even a PDF can be created within seconds. The fact that the times do not match is probably due to UTC.

Your block was justified, Dux surely does not make this up. Caro will certainly eliminate the dispute...

This post has been translated automatically

evopower140
Expert
And again Dux with a Verification and again the N1 group how many complaints must there still be about the group can only discourage everyone to play there once top today flop

This post has been translated automatically

Lizzy0805
Amateur
evopower140 wrote on 18.05.2022 at 15:14 clock: And again Dux with a Verification and again the N1 group how many complaints must there still be about the group can only discourage anyone zuspielen there once top today flop

The contribution is now already a few months ago. Would me but interested if that was solved?!

This post has been translated automatically

Caro
Expert
I can only say that I was in contact with the user and also with the manager and she kept sending the documents in the wrong format... I don't want to go into details, but DUX asked for PDF and unfortunately the user submitted everything else except PDF. I really took my time and explained to the user again what exactly the casino was asking for and she said she would send everything to the casino. Since then radio silence. I can but like to ask the manager how the case went out.

This post has been translated automatically

Falko
Icon
The case was already 3 months ago, so I don't think the TE is still waiting for this payment.

This post has been translated automatically

Hot Topics24th Apr. 2024 at 10:03 am CEST

GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately